Amanda Sanchez

I’m a Customer Support Virtual Assistant with 20+ years of customer-facing experience, including 5 years providing high-volume chat and email support for a global luxury brand. I specialize in inbox and ticket management, escalation handling, order support, and customer retention while maintaining brand voice and professionalism.

I’ve managed 3+ simultaneous chats and 100+ client interactions per day using CRM systems including Salesforce, Power Front, and Iconics. I’m highly organized, detail-oriented, and comfortable working independently in remote environments.