Amanda Ramsey

AMANDA RAMSEY -- LINKEDIN URL WWW.LINKEDIN.COM/IN/AM ANDA-RAMSEY-8B- OBJECTIVE Hard working and reliable human service graduate with over 13 years of child care, customer service, admin, writing and teaching experience; with recently added sales experience. Seeking to apply my diverse abilities in this career opportunity and gain further knowledge and experience with this company. SKILLS EXPERIENCE MENTAL HEALTH TECHNICIAN III/SAFETY SUPERVISOR-KIDSPEACE 11/11/2019-03/10/2020 • CDOC • SCM Certified • LSCI • Coping Group • Psychoeducational Group • Cardex • CSI Documentation • Case Management Notes • De-escalation • Mental Health Treatment • Group Notes • Shift Notes • Safety Checks • Safe Room • Med Pass • Family Visits • FVF (Full Visual Field) • Monitoring children with mental health needs • Assisting children with mental health needs • Crisis Management RECEPTIONIST-UPPER SAUCON TOWNSHIP (TEMP POSITION) 09/18/2019-11/08/2019 • Take water and sewer payments • Post payments • Cash handling • Count and manage petty cash box • Sales • Incoming phone calls • Front window reception • Handle permits • • Communication • Works well under pressure • Billing • Payroll • Time management • Decision making • Teamwork • Works well independently and on a team • Accounts Receivable • Learns new systems quickly • Ability to train new hires • Adaptability • Microsoft efficient • Customer service • Building rapport • Well organized • Critical thinking • Creativity • Attention to detail • Work ethic • Computer technology • Sales • Teaching • Lesson planning • 65 WPM 99% accuracy • Reliable • Trustworthy • Hardworking • Client advocacy • Detailed and accurate record keeping • Event planning Take and forward incoming calls on large phone dashboard • Pavilion rental application and payment process • Township opener SALES COORDINATOR/ COMFORT SUITES 11/30/2018-07/15/2019 • Check ins and check outs • Infusion system • Billing • Recruiting • Choice advantage • Direct billing • Invoices, finalizing folios, posting charges and payments • Making sure meeting space is set up correctly • Event coordinating to ensure a successful event • Sending amenities • Assisting and working closely with the general manager • Interior design on our presidential suites • Blocking and assigning rooms • Property tours • Revenue management calls • Assisting in the interview and hiring process • Group discounts & upgrades • Negotiated rates • Rate center • Sales inquiries • Creating files and contracts • Credit card authorizations • Reservations • Corporate clients • Customer service • Pre and post conference meetings • Decision making • Problem solving • Spreadsheets • Run reports • Function sheets 2 • • Inventory • Work closely with all departments • Function Sheets • Tour the comp set • Create seasonal sales packages • Outside sales • Hospitality • Training new hires • Assisting the front desk • Smart Marketing • RFP’s • Sojern Reconciliation Chicago White Sox Minor League Account • Revenue by rate code • Company profiles and rate codes • Phone etiquette • Create brand specific collateral • Worked in ADP for payroll PHYSICAL EXAM WORKER/ AVONDALE ELEMENTARY SCHOOL DISTRICT 08/18/2018-12/12/2018 (Internal Seasonal Position) • • Received payments and gave change with 100% accuracy • Assisted with height and weight measurements • Checked and verified paperwork for each student Greeted customers as they came in, directed them on where to go and provided superb customer service SUBSTITUTE TEACHER AND PARAPROFESSIONALAVONDALE ELEMENTARY SCHOOL DISTRICT 08/08/2016 –12/12/2018 • Maintained child and family files with 100% accuracy • Maintained confidentiality • Developed lesson plans according to developmentally appropriate practices • Scheduled and ran parent teacher conferences • Worked closely with children who had IEP paperwork, scheduled IEP meetings and attended IEP meetings 3 • • • • • • Early childhood testing Utilized teaching strategies gold (an ongoing performance assessment for the children) • Mastered documentation Abundance of secretarial work; i.e. answering phone calls, paper work, copies, filing, data collection, etc. • Taught classes of up to 30 children Cleaned up after children, served them and met basic needs • Trained all new hires Maintained the classroom according to all state regulations • Met all state regulations and requirements Took care of each child specific to their own individual needs IN HOME CHILD CARE 05/2011 – 08/08/2016 • Self-ran home business • Sales experience (selling child care to families with children) • Exceptional customer service • Great flexibility in scheduling • Cooking meals for each child • Maintaining all parent agreement forms • Potty training • Curriculum and lesson planning • Meeting each child’s basic needs • Accounts receivable for each family with 100% accuracy TEACHER, ASSISTANT DIRECTOR-CALVARY CHRISTIAN LEARNING CENTER 05/2006-05/2011 • After school bus pick ups • Lead teacher of the preschool classroom • Lead teacher in the two-year-old classroom • Maintained documentation with 100% accuracy • Met state required standards • Recruiting • Accounts receivable • Built rapport 4 • • Provided outstanding customer service and care • Marketing for the center • Payroll • Restocking • Inventory of supplies • Cooking meals for the students Provided nurturing and loving care to each child EDUCATION BACHELORS OF SCIENCE IN HUMAN SERVICES05/2016 University of Phoenix • Associates and Bachelors were done concurrently • 3.30 GPA MASTERS IN PROFESSIONAL COUNSELING-CURRENT Grand Canyon University • • GPA of 3.89. Expected graduation date 08/2021. VOLUNTEER EXPERIENCE OR LEADERSHIP • MAGGIES PLACE-2 SCHOOL INTERNSHIPS House coverage (left alone with the house full of clients) • Babysat for clients • Administered medication • Cooked meals for the clients • Secretarial duties; i.e. answering phone calls, updated documentation and files • Managed the house and all clients • Counseled clients • Donation sorting • Donation intakes • House tours 5