Amanda Ponce

AMANDA P. PONCE (-- Experience March- Convergys Corporation Inbound/Outbound Credit Card Collections and Skip Tracing Receives inbound calls from client who would like to address card payment concerns. Conduct outbound calls to clients and offer credit card payment assistance plan for past due accounts I am responsible for waiving late fees, interest charges, changing billing due dates and resending billing statements in situation that requires such procedure. As a skip Cell Tracing representative, I am responsible for updating the customer’s contact information and proceeding to payment collection once the contact is made. August 2013-Present Citigroup Business Process Solutions Mortgage Account Support – US Region -) Live Chat for Mortgage Account – US Region -) KYC (Know your Customer) – December – April 2018, Temporary Live Chat/Phone for US Retail Banking (2016-Present) As a Mortgage Account Support, I assistance our US based client in creating mortgage arrangements. As a Live Chat Mortgage Support, I aid our clients over chat platforms on top of providing basic account inquiries. As a KYC representative, I conduct an inbound call periodic review to client for further identity verification and assess their suitability. The task would allow me to determine if there is a potentials risk of illegal intention form the client part towards the business. As a Live Chat and phone representative for US Retail Banking, my task includes providing balance information, addressing and resolving bank disputed, providing credit adjustments, cancelling checks, order checkbook and debit cards, PIN changes and account contact details. Education March 2009 Computer Programming AMA Computer Learning Center References Carlo Anthony Alcantara Unit Manager: Citigroup Business Process Solutions US Retail Tel #: (- Myra Ambrocio Unit Manager: Citigroup Business Process Solutions US Retail Tel #: (- Tony Nitura Operations Manager: Citigroup Business Process Solutions US Retail Tel #: (-