Amanda Parrilla

Amanda Parrilla - - Education   Binghamton University Binghamton, NY Bachelor of Arts (B.A.) Spanish Language and Literature (Jun 2015) Additional Skills Spanish-Fluent Emotional Intelligence Microsoft Office: Word, Powerpoint, Excel, Outlook Kronos EMR Systems: Athena, Epic, ECW Project management Experience     Administrative Supervisor Montefiore Medical Center, Bronx, NY / Sep 2020 - Present Manage administrative and operational activities for clinical laboratories. (Moses Campus and Westchester Square locations) Oversee administration for section lab managers (chemistry, hematology, lab services) Supervise employee relations of 150+ associates. Inventory Manager of main campus. Process Owner of inventory management project: implement software (ALINIQ), streamline process, reorganize 2000+ products, train associates. Provide mgmt support: HR, payroll, budget mgmt and staffing. Collaborated with Operations Manager on staffing proposal: Overtime reports, staffing analysis and budget. Inspection readiness and compliance with federal, state, and other regulatory agency mandates. Performance Management: coach, evaluate and discipline associates. Vendor relationship activities: service agreements, purchasing and procurement, negotiating. Facilities and maintenance concerns.   Site Manager Citymd Urgent Care, New York, NY / Jan 2016 - Sep 2020 Operations Manager of supersite averaging 150-200 patients per day. Occasionally oversee district during regional manager vacation/PTO. Interview, hire, train team of 30+ employees. Monitoring and reporting KPI and NPS metrics for high scores. Created Emotional IQ training manual for struggling supervisors. Handle customer complaints and concerns in efficient, empathetic manner.   ASSITANT SITE MANAGER Citymd Urgent Care, New York, NY / Apr 2015 - Jan 2016 Supervise day to day operations of Upper East side facility. Handle customer complaints and concerns. Provider flow and patient management. Covering manager for multiple locations in the district. References     References available upon request .