Amanda Onyekachi Azuka

I’m a Customer Service Specialist with over 5 years of experience helping businesses deliver exceptional customer experiences while keeping operations running smoothly behind the scenes.

I don’t just reply to tickets. I solve problems, build trust, and turn frustrated customers into loyal brand advocates. My approach combines empathy, efficiency, and a deep understanding of both customer needs and business goals.

📧 Email & Live Chat Support

• Handle 20–50+ customer inquiries daily with professionalism and care

• Aim for first-contact resolution to avoid endless back-and-forth

• Maintain customer satisfaction ratings above 95%

• Respond quickly while keeping interactions warm and personal

🧰 Helpdesk & CRM Management

Proficient in Zendesk,  Freshdesk, Intercom, and HubSpot

• Proper ticket tagging, categorization, and prioritization

• Follow SOPs while knowing when to escalate complex issues

• Keep detailed records and notes in CRM systems

• Create and optimize macros/templates for efficiency without losing the human touch

🛍️ E-commerce Support

• Manage order processing, tracking, and fulfillment

• Handle returns, exchanges, and refunds smoothly

• Troubleshoot product-related questions and sizing concerns

• Collaborate effectively with warehouse and logistics teams

✔️ I’m proactive, I catch issues early, follow up consistently, and suggest improvements to make processes smoother.

✔️ I handle challenges with professionalism and empathy, whether it’s a tough customer or a tight deadline.

✔️ I manage multiple priorities seamlessly while maintaining accuracy and attention to detail.

✔️ I learn new tools, platforms, and workflows quickly — just hand me your SOPs, and I’ll get started right away.

✔️ I stay calm under pressure and deliver consistent, high-quality work even in high-volume environments.

✔️ I work independently, meet deadlines, and communicate clearly — no micromanagement needed.

✔️ I’m not here for short-term gigs; I’m looking to grow with your team and become a reliable extension of your business.

E-commerce: Shopify.

Helpdesk/CRM: Zendesk, Freshdesk, Intercom, HubSpot.

Project Management: Notion, Asana, Trello, Monday.com, Airtable

Collaboration: Slack, Microsoft Teams, Zoom, Google Workspace