Amanda Okenwa

Amanda Okenwa - Assistant Property Manager | Guest Experience Specialist | Customer Support Rep SUMMARY With over three years of hands-on experience, I have honed a dynamic skill set across property management, guest experience, and customer support roles. I bring an unparalleled blend of operational efficiency, customer-centric service, and strategic problem-solving to every position I held. Whether managing properties, enhancing guest experiences, or resolving complex customer issues, I consistently delivered top-tier results. My deep expertise in lease management, marketing, and customer relations, coupled with my passion for creating positive experiences, makes me an invaluable asset to any team. SKILLS Property Management Managing Leases & Ensuring Compliance Financial reporting & budgeting Guest Experience & Relations Coordinating with service providers Customer Support Strong communicator Collaborative Problem-Solving Data entry Highly organized Marketing & Sales Research LANGUAGE English – Fluent EDUCATION HS Diploma EXPERIENCE Assistant Property Manager Green Doors, US (Remote) | [October, 2023] – [June, 2024] - Led leasing and marketing initiatives, increasing occupancy rates and reducing vacancy times. - Managed rent collection, delinquent accounts, and budget preparation, contributing to improved financial performance. - Coordinated maintenance and repairs, ensuring compliance with OSHA and other regulations. - Provided exceptional customer service, enhancing tenant satisfaction and retention. Guest Experience Specialist AvantStay, US (Remote) | [March, 2023] – [October, 2023] - Handled reservations and cancellations, ensuring all guest needs were met efficiently and with care. - Coordinated with third-party service providers to maintain property standards and guest satisfaction. - Resolved guest issues and complaints with empathy, resulting in high levels of positive feedback. - Managed data entry and maintained accurate account information, supporting smooth operational processes. Customer Support Representative Leverage Inc., US (Remote) | [February, 2022] – [January, 2023] - Delivered prompt, effective communication with customers, ensuring a high level of satisfaction. - Resolved technical escalations and collaborated with cross-functional teams to enhance customer support experiences. - Proactively addressed customer inquiries, teaching users to be more independent and reducing recurring issues. - Documented new features, created user guides, and conducted user acceptance testing to improve product usability. Customer Service Representative Commsignia, US (Remote) | [January, 2021] – [November, 2021] - Managed a high volume of inbound and outbound calls, booking appointments and resolving client inquiries with a high conversion rate. - Demonstrated exceptional critical thinking skills, swiftly identifying and addressing client needs while balancing company revenue goals. - Persuaded clients to retain memberships and appointments, contributing to a significant reduction in service cancellations. - Maintained meticulous records of client interactions, ensuring accurate and detailed documentation that supported seamless follow-up and issue resolution.