Amanda Mei Lin (Phua) Pan

AMANDA MEI LIN P. (PHUA) PAN Virtual Assistant & Bookkeeper Balanga City, Bataan, Philippines https://amandaphuapan.my.canva.site/ SUMMARY Detail oriented Virtual Assistant with a strong background in administrative support, retail supervision, and financial operations. Certified Xero Advisor experienced in bookkeeping, payroll, bank reconciliation, and managing Accounts Payable and Accounts Receivable. Skilled in petty cash handling, revolving fund management, invoice creation, as well as data entry and data processing. Proficient in Xero, MS Office, and Google Workspace. Organized, efficient, and committed to delivering accurate, timely support in fast-paced remote environments. EDUCATION PROFESSIONAL EXPERIENCE Bataan Peninsula State University Freelance Virtual Assistant Bachelor's Degree in Hotel and Restaurant Management- Scholar of Iskolar ng Bataan NCII Competent 1st place in Manuscript for students Final Oral defense 3rd place in research paper TRAININGS PROVA - General Virtual Assistance Training PROVA- Australian Bookkeeping Course with XERO Accounting Software INTERNSHIPS Bookkeeping Intern using XERO Digital Bytes Financial Services | Feb - March 2025 Sales, Admin, RA Intern Court Meridian Hotel and Suites | Feb - Aug 2018 May 2025 - Present Provide executive-level administrative support including calendar and email management, meeting coordination, document preparation, client communication, and professional formatting of reports, presentations and business correspondence. Conduct online research for product sourcing, travel options, and data compilation; assist with both personal and business errands, file organization, and preparation of tailored recommendations. Perform ad hoc tasks such as data entry, data processing, petty cash reconciliation, data management, bookkeeping support, and more. Bookkeeping Intern using XERO Digital Bytes Financial Services | Feb - March 2025 Managed Bookkeeping and Financial Reporting: Transaction Recording. Payroll Processing. Assisting other Interns to their questions about the tasks. Top Team of the Internship Program. Store Supervisor - Retail Operations Newtrends International Corp. | May 2023 - Feb 2025 Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing/Monitoring finances and preparing store budget. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profitmargins. Implementing policy control procedure to avoid stock damages, theft and wastage. Monitoring shelves stocks and product displays and the general appearance of the store. Investigating market trends and offering products that would appeal to customers. CERTIFICATES XERO Payroll Certified XERO Advisor Certified Assisting customers & Addressing comments, and complaints. Motivating employees to achieve targets. Training new staff members and scheduling shifts. Optimize Sales Leadership and Operational Excellence. Preparing store permits for audit purposes and 100% compliant to all government rules for store operations. Managing the store social media page/account for promotion purposes. Store Supervisor Admin SKILLS Bookkeeping Skills Xero Proficiency Payroll Processing Transaction Recording and Ledger Maintenance Budget management and financial document handling Expense tracking and regulatory compliance Bank reconciliation and statement analysis Accounts payable and receivable management Generating financial reports EVA | GVA Skills Overseeing store operations and administrative procedures Strong organizational and time-management skills Excellent communication and interpersonal abilities Ability to work independently and within a team Highly detail-oriented and adept at multitasking Managing calendars, appointments, and travel schedules Document preparation, email management, and correspondence Data entry and data processing Inventory control and stock monitoring Product merchandising and sales analysis Expense management (budgeting, tracking, and reimbursements) Organizing meetings (preparing agendas and follow-ups) Coordinating projects and tasks (scheduling, monitoring progress, and deadlines) Efficient file and document management (organization, storage, and retrieval) REFERENCES Provided upon request. Robinsons Retail Holdings Inc. | Aug 2022 - April 2023 Verify all transactions & rectify errors if any, supervised daily transaction and paperwork of the Staff’s/cashiers. Oversees day-to-day store operations. Computed and record data, validating and balancing revolving and petty cash fund. Completes store daily and weekly status reports, including sales, customer service, & daily deposit record. Encourages and support staff in meeting sales, customer service & stocking objectives. Ensures smooth store flow, orderliness, and cleanliness and implementing store policy & procedures. Store Officer Control - Assistant Supervisor Abenson Ventures Inc. | Feb 2020 - Aug 2022 Assist store staff in managing inventory controls, inspect/receiving items and products for any breakages or damages. Verify all the last day activity (In/Out) & rectify the error if any, supervised and prepared daily individual paperwork for the team. In charge in overall transaction of the store especially cashiering and inventory controls, balancing cash drawer and store safe. Handling store reports & store operations procedure, implementing store’s policy/control procedures. Directly reporting to District Auditor. Team Leader | Cashier | CSA Allhome Corp. | Aug 2018 - Jan 2020 TEAM LEADER Check, Inspect and verify daily transactions. Maintain and manage all financial records/registers, reports/files. Respond and resolve customer problems or issues. Collect and input data accurately and within given deadlines. Implementing store’s standard procedures. Supervisor Reliever/Assistant. CASHIER Accountable in change funds. Accepting payments thru cash and cards. Ensuring all prices and quantities are accurate. Proving a receipt to every customer. Ensures that the customers receive the right quantity and quality of merchandise and official transaction records. CUSTOMER SERVICE ASSISTANT In charge of answering phone calls and assisting customers. Scheduling of deliveries, encoding data files (MS excel). In charge in paging the staff and customers. Encoding and making loyalty cards. Handling files and corporate accounts. Providing Sales Invoice, Delivery Receipts to customers. Assigned as checker for high value items.