Amanda Irons

Amanda Irons 1218 Main Street Bentleyville, PA 15314-- WORK EXPERIENCE Supervisor/ Office Assistant/ ATSSA Flagger Instructor Trainer/Traffic Control Flagger American Construction Group - Washington, Pa – August 2019 to Present Arrive to the office with enough time to inventory the truck and complete a pre-trip inspection before leaving to go to the work site. Check in with the foreman to see what type of zone was needed for the day. Set up the temporary traffic control zone correctly and in a timely manner for the foreman. Control traffic while the crew is working, report any incidents to the foreman and supervisor. Send the schedule out to the employees on a nightly basis, making sure to get a confirmation from each one. Make sure that the employees are clocking in and out in a timely fashion. Make sure that employees are reporting to the worksite and foreman in a timely manner. Make sure that employees have all required PPE when they report to work. Resolve issues with employees/job site set ups when needed. Enter employee and payroll information into QuickBooks. Watch fuel purchases and make sure that the bill is paid throughout the work week. Teach training class for flagger certification. Give drug test to applicants when they are at the office to complete the class. Make sure child support garnishments are sent out each week. Pay bills and print checks that need to be mailed. Complete invoicing/billing once a week. Assist in keeping track of PPE inventory so that it can be ordered as needed. Make copies of paperwork that employees fill out daily. Create or amend policies that are included with the company handbook. Touch base with foreman when the weather is bad in case of a delay or shut down. Attend meetings with the companies that we are contracted to. Keep up to date with changes in state or local laws regarding temporary traffic control zones and flagging. Stay up to date with changes in ATSSA training. Traffic Control Frontline Flagging - Ellsworth, PA – March 2019 to August 2019 Communicate by radio or phone with other traffic controllers. Communicate with drivers using radio, light wands, or hand signals. Report any incidents to supervisors. Communicate with drivers, letting them know when they have traffic coming towards them so that they can make room for the other drivers to pass. Obey curfews in place on the roadways. Enforce traffic and safety rules put in place for the site. Attend JSA meetings each shift. Customer Advocate (Work from Home) TTEC- Boulder, CO – October 2018 to March 2019 Answer inbound customer calls. Assist customers with billing questions. Take over the phone payments. Set up recurring payments. Assist with finding an in-network provider. Assist with changing primary care physicians. Answer membership questions. Complete training modules with assigned. Keep up to date with any changes. Obey HIPAA and Privacy Laws. Verify customer information. Traffic Controller Water Transfer Solutions- Canonsburg, PA – April 2018 to September 2018 Communicate by radio or phone with other traffic controllers. Communicate with drivers using radio, light wands, or hand signals. Report any incidents to supervisors. Communicate with drivers at staging to let them know when to go to the site. Make sure to communicate with personnel that have trucks at staging. Obey curfews in place on the roadways. Enforce traffic and safety rules put in place for the site. Attend safety meetings each shift. Fill out JSA and make sure that everyone on shift signs it. Librarian Assistant Marianna Public Library- Marianna, PA-December 2017 to December 2018 Check in/out publications. Organize shelves. Assist with special events held by the library. Assist in locating publications that patrons are looking for. Answer phones. Assist with printing from computers and sending faxes. Security Guard Lexus Protection Services- Canonsburg, PA-May 2016 to June 2017 Log visitors/employees in and out of the site as they enter/leave. Make sure all people entering the site have appropriate equipment/uniform for the site when they enter. Check to be sure everyone is wearing a seatbelt when entering and leaving the site. Watch for any safety issues and alert supervisors. Report any incidents to supervisors as well as write reports pertaining to the incidents. Keep an accurate headcount on site throughout the shift. Call and report what water bottle trucks have been on site. Relay all pertinent information onto other guards working at site when needed. Complete training as assigned/scheduled. Keep paperwork neat and in order. Make sure to be wearing the correct uniform. Team Leader/Supervisor TeleTech - Uniontown, PA - December 2015 to May 2016 Provide leadership, engagement, performance management, communication, and development of associate staff. Available for support for team’s questions and issues to help resolve customer issues. Ensure resolution of issues for both agents and customers. Schedule and conduct regular staff and client meetings. Accountable for staff attendance, reliability, and schedule adherence. Responsible for staff scheduling to include work assignments, staff training, breaks, back-up for absent employees, and shift rotations. Complete coaching in Empower. Attend meetings as scheduled. Update the team of any updates for providing support to the customer. Complete supervisor calls when needed. Compare scores to look for improvement from day to day and week to week. Gather information about performance from reports that are updated daily. Customer Service/ Logistics Vesely Brothers - Belle Vernon, PA - December 2014 to December 2015 Schedule deliveries for customers, contractors, builders, and stores. Resolve any issues with scheduling or deliveries. Run daily reports. Enter scheduling information into systems depending on manufacturer. Enter scheduling attempts into systems. Relay information to the warehouse, manager and others when needed. Hand check deliveries when needed. File paperwork, make copies, and email information when needed or requested. Assist with creating delivery routes depending on area that deliveries were scheduled to be made the following day. Customer Service Representative (CSR) Career Connections Inc - Atlanta, GA - September 2013 to July 2014 Answer inbound customer calls. Verify customer personal information. Troubleshoot issues with programs or computers. Assist customers with the program or computer while resolving the issue. Assist customers with purchases and/or refunds. Assist with downloads. Answer questions about the different versions of the software. Transfer calls to the correct department when needed. Contact Tier 2 when needed to further troubleshoot issues. Document all calls and troubleshooting steps. Try to stay within the parameters for Average Handle Time. Accomplishments Quality Assurance duties included: Listen to and evaluate agents' calls. Report issues to team lead. Assist with coaching agents on issues found when evaluating calls. Customer Service Representative with Sales Convergys - Cincinnati, OH - October 2012 to April 2013 Answer inbound customer calls. Gather and verify customer account information. Provide basic troubleshooting measures. Reach equipment, bundle, and premium channel sales goals. Provide billing information. Process payments over the phone. Correctly transfer calls to other departments. Reach goals for average handle time. Attend training and team meetings when scheduled. Shift Leader/ Clerk United Dairy Farmers - Alexandria, KY - November 2011 to September 2012 Run the cash register. Count drawer at beginning and end of shift. Assist/authorize gas/fuel sales. Count and stock cigarettes. Make DipSide orders as requested. Stock shelves/cooler/freezer. Change out bulk ice cream as needed, Stock ingredients needed for Dip Side. Clean store front and restrooms, Prepare hot foods when needed. Make coffee and have fresh pots ready for morning rush. Take out trash. Clean parking lot and around outside of the store. Report to managers and other employees of happenings throughout the shift. Direct Support Professional PA Mentor - Washington, PA - December 2008 to June 2010 Take care of individuals in the home. Prepare meals/drinks within diet guidelines. Pass medications at correct times and dosages and record. Record happenings throughout the shift. De-escalate behaviors and record actions taken to resolve and de-escalate. Take to appointments and activities. Clean home during night shift; included sweeping, mopping, dusting, laundry, taking out trash, and doing dishes. Assist individuals with chores and work Report all happenings to other employees and house manager. Office Manager/Bookkeeper Puckey's Trucking - Cokeburg, PA - August 2001 to October 2008 Basic office duties such as filing, data entry, answering phones, and bookkeeping. Assist with preparing tax documents, Turning all payroll information to the leasing office and picking up paychecks for the driver/owner. Depositing checks in the bank as needed. Picking up parts or materials needed for equipment. Keeping owner and driver up to date on any changes made in DOT regulations. Dispatch drivers and provide with load information. Keeping in contact with the leasing office to get information on loads for the drivers. DOT Clerk Hubb Company/ Leaseline, Inc. - New Brunswick, NJ - October 2004 to December 2004 Assist dispatcher with office duties, such as filing, answering phones, faxing, emailing, contacting drivers, collecting payroll information and logs, and data entry. Research any changes made in DOT regulations and keep all drivers informed of all changes. Research ways to help reduce company costs. Gather and send all payroll information to leasing companies and enter payroll information into Excel worksheets. Other duties included entering information into accounts receivable/accounts payable and keeping up to date with all information between other offices. EDUCATION High School Diploma in General Bentworth High School - Bentleyville, PA 1996 to 2001 SKILLS Type 45-50 Wpm (7 years), Microsoft Office (10+ years), Microsoft Word (10+ years), Microsoft Excel (5 years), Data Entry (5 years), Answering Phones (10+ years), Copy Machine (10+ years), Filing (10+ years), Fax (5 years), Office Administration (5 years), Dispatch (4 years), Logistics (10+ years)