Amanda Hedwig

Name: Amanda Hedwig Marangu Professional Summary Proactive Virtual Assistant and entry-level Software Engineer with strong experience in administrative support, online tutoring, and freelance writing. Skilled in managing calendars, handling email communications, conducting research, and supporting executives remotely. Recently completed a Computer Science course, gaining foundational knowledge in programming, databases, and software development. Adept at using digital tools, problemsolving, and delivering high-quality results under minimal supervision. 📞 Upon Request | 🌍 Remote 🎓 Graduate in Education English and Literature| Virtual Assistant | Research Support | Customer Service| Web Development| SPSS 🎓 Education Bachelor of Education Arts in English and Literature| Masinde Muliro University of Science and Technology. Graduation Year: 2019 Certificate in Computer Science, Harvard University (Online), 2024 Certificate I Virtual Assistance (Online). Financial Accounting (Online, edx). Experience Accountant- Sunstar Hotel       Managed day-to-day bookkeeping in QuickBooks, including posting journal entries, recording expenses, and reconciling accounts. Processed accounts payable and receivable transactions, ensuring timely invoicing, collections, and vendor payments. Conducted monthly bank and credit card reconciliations in QuickBooks to maintain accurate financial records. Prepared and reviewed financial statements (P&L, Balance Sheet, Cash Flow) directly from QuickBooks for management reporting. Monitored cash flow and budgeting using QuickBooks tools to support strategic decisionmaking. Handled payroll processing and compliance through QuickBooks Payroll, ensuring accuracy and statutory deductions Timely Grinders Online Tutor & Freelance Research Writer | 2019 – 2023  Delivered online tutoring sessions in English and Literature.  Designed lesson plans tailored to student needs.  Produced engaging blog posts and articles for diverse audiences.  Tutored students, improving their strategic thinking and decision-making process, and driving their overall academic performance in various subjects.  Provided academic research in various subjects.  Applied data analytics tools (JASP, SPSS) to interpret survey results and research findings, translating complex data into clear, accessible written reports.  Designed and interpreted statistical reports (descriptive analysis, regression, correlations) Elite Freelancers (Editor + Accountant) |-               Provided administrative support, including scheduling, email management, and customer communications on a third-party platform (EssayPro), which increased efficiency. Managed writer’s invoices, processed payments, and reconciled financial records using QuickBooks, ensuring accurate bookkeeping and timely reporting Reviewed and edited academic papers (essays, research papers, theses, dissertations) to ensure clarity, accuracy, and adherence to academic standards. Checked grammar, spelling, punctuation, and syntax for correctness and readability. Ensured compliance with citation styles (APA, MLA, Chicago, Harvard, etc.) and formatting guidelines. Improved structure and flow of arguments, strengthening coherence and logical progression. Fact-checked content and verified accuracy of references and sources. Provided constructive feedback to writers to improve writing quality and academic rigor. Ensured originality by reviewing for plagiarism and promoting proper paraphrasing and citation. Managed client communications, increasing customer satisfaction scores and improving client retention. Streamlined daily calendar and inbox management, reducing scheduling conflicts by 35% and improving executive time allocation for high-priority projects. Handled multiple projects simultaneously, ensuring timely delivery under strict deadlines. Handled high-volume inbox management, streamlining daily workflows. Coordinated projects and tasks through platforms like Trello, Asana, and ClickUp, remotely helping clients stay aligned and reducing missed deadlines. 2025 Virtual Assistant / Contract at Mediate UK – [2025]    Provided comprehensive administrative support, including email management, calendar management, scheduling, and client communication, ensuring smooth day-to-day operations. Assisted in the hiring process by drafting job postings, coordinating interviews, and supporting candidates' onboarding. Implemented and maintained CRM processes, improving client database accuracy and streamlining communication workflows.     Drafted, proofread, and formatted professional documents and correspondence with a high level of attention to detail. Coordinated with team members and clients through Zoom, Google Meet, and MS Teams, ensuring efficient remote collaboration. Supported project management tasks using ClickUp. Designed email logos for the company and other workers. 🧰 Skills                 Research and data analysis using statistical software (SPSS, JASP) Virtual Assistance Tools: Google Workspace, Microsoft Office Suite, Zoom, WhatsApp, Trello, Slack Bookkeeping Software: QuickBooks (invoicing, reconciliations, reporting) Software Engineering Foundations: Python, Java, HTML, CSS, SQL (Entry Level) Fast & accurate typing, social media management, report writing, conflict resolution, research & analysis. Web Analytics SEO and copywriting Social Media Marketing Communication | Research | Conflict Resolution | Lesson Planning| Report Writing Digital tools; Microsoft Word & Excel | Google Docs & Sheets | Gmail | Zoom Investigative reporting & fact-checking Editorial writing & content aggregation Remote team collaboration Email Marketing Stakeholder Relationship Management Able to work independently and meet deadlines remotely 💡 Career Interests      Virtual Assistance Software Engineering Research & Data Analysis Email Marketing SEO Hobbies Playing chess Singing Reading Travelling References Lena Falton Editor VOX Media Contact upon request Eliud Shihonga CEO Timely Grinders Freelancers Contact upon request Phone Contact Upon Request Alistar Carter CEO, MediateUK Contact Upon request