Amanda E Hargrave

Amanda Hargrave Conway, NC 27820 |- |- Summary Skilled Emergency Telecommunicator with 5+ years of experience in high-pressure environments. Proven ability to quickly assess complex situations, make critical decisions, and effectively manage resources. Adept at utilizing data to identify trends, improve processes, and enhance public safety outcomes. Core Qualifications Attention to Detail: The ability to efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks. Data Analysis: Proficient in collecting, analyzing, and interpreting data to identify patterns, trends, and areas for improvement. Critical Thinking: Demonstrated ability to assess complex situations, evaluate information, and make sound decisions under pressure. Communication: Excellent written and verbal communication skills, adept at relaying critical information clearly and concisely. Research Skills: Experience conducting literature reviews, collecting and analyzing data, and presenting findings. Work Experience Legal Assistant NC District 7 District Attorney’s Office, Halifax, NCOctober 2024-Present Organize and maintain case files while ensuring the accuracy and completeness of legal documents. Prepare and process various legal documents, including subpoenas, writs, motions, and court schedules. Conduct legal research to support case preparation. Assist with the preparation of cases and trials. Communicating with victims, witnesses, and other parties involved in the legal matter, while also making sure they understand the legal process and help them prepare for court. Answer phones, schedule meetings, manage calendars, and provide general public support. 911 Telecommunicator Northampton County Communications, Jackson, NC June 2019 – October 2024 Handled emergency and non-emergency calls, ensuring timely and accurate dispatch of police, fire, and EMS units. Dispatched personnel and equipment to emergency scenes, maintaining constant radio contact to monitor the status and availability of units. Accurately recorded detailed information from callers, providing essential emergency instructions and updates to first responders via electronic systems and radio communication. Prioritized and managed multiple calls, efficiently deploying resources and tracking data in real-time to ensure optimal response times. Processing Assistant Department of Social Services, Jackson, NC May 2018 – June 2019 Managed the main switchboard with professionalism and efficiency. Documented and distributed incoming faxes, maintaining accurate and organized records. Screened and answered calls, emails, and correspondence, ensuring timely responses and maintaining confidentiality. Responsible for creating, updating, and securely destroying files, ensuring compliance with record-keeping protocols. Public Information Assistant Department of Social Services, Jackson, NC October 2017 – May 2018 Operated the switchboard, logging clients into the system, creating detailed logs for various departments. Documented and distributed incoming faxes, handled calls, emails, and correspondence with professionalism and efficiency. Maintained confidential records, ensuring accurate database management and compliance with privacy standards. Peanut Grader North Carolina Department of Agriculture, Severn, NC June 2012 – June 2014 Conducted quality checks on raw peanuts, grading based on established quality standards. Documented grades and identified rejected items, ensuring accurate record-keeping in master logs. Secretary Turner’s Automotive Service, Pendleton, NC June 2010 – October 2017 Managed inventory, monitoring supply needs, and placing orders to maintain optimal stock levels. Handled email correspondence and phone calls, resolving customer concerns and answering inquiries promptly. Education Master of Science in Criminology and Criminal Justice Missouri State University, Springfield, MO January 2024 – December 2025 (Expected) GPA: 3.83 Bachelor of Science in Criminal Justice The University of Phoenix, Phoenix, AZ August 2023 President’s List National Leadership Society, Order of the Sword and Shield (ΟΣΣ) GPA: 3.96 Associate of Nursing Halifax Community College, Weldon, NC 2016 Completed clinical rotations at ECU North, including the mental health floor. Clinical experience at Coastal Plain Associate of Applied Science in Medical Office Administration Halifax Community College, Weldon, NC May 2013 Dean’s List -) GPA: 3.8 Skills Emergency Management: Crisis Management | Multitasking | Prioritization Technical Proficiency: Google Ads | Digital Forensics | Cybersecurity Administrative: Data Management | Confidential Record-Keeping | Customer Service Communication: Professional Correspondence | Public Interaction | Team Collaboration