Amanda Chinazam

OHA CHINAZAM NGOZI Email:-Mobile number- Personal Statement: To provide diligent and excellent service to humanity using my It professionals skills towards the satisfaction of client and achievement of organizational skills. . GOALS: enterprise-grade tools that iam proficient with include freshdesk, Microsoft teams, zendesk, intercom, slack chatbox, google suite, zoom, zapier, picktime , Apollo, Monday.com,hubsport, asana, nifty,loom,trello, clickup, linklin navigator, dropbox and others that I can learn with unboarding training. Let’s explore collaborative Tech opportunity where my skills can contribute to the success of your company , I can be reach via my email or am waiting via DM on linkedin on further interaction on how my skills can benefit your company PERSONAL PROFILE: Sex: Female Date of Birth: 17th March 1994 State of origin: Enugu State LGA: Nationality: Oji River Nigeria EDUCATIONAL INSTITUTION ATTENDED WITH DATES Digital Witch IT Training Program National Youth SERVICE Copers Madonna University Elele Campus River State Nigeria - Queens Comprehensive Secondary School Enugu 2013 Woman’s Training College (WTC)| Enugu 20006 QUALIFICATION OBTAINED WITH DATES IT Technology Skills 2024 National Youth Service Copers Certificate 2022 Bachelor of Nursing Science (BNSC) 2019 Registered Midwife Certificate (RM) 2019 Registered Nurse Certificate (RN) 2018 General Certificate of Education (GCE) 2013 First School Leaving Certificate (FSLC) 1999 WORKING EXPERIENCES WITH DATES: Digital Witch Community (Virtual Assistant ) Roles performed: • Provide exceptional technical support to client • Identified and investigate network issues maintained and upgraded • Worked on the constant improvement of customer service and satisfaction with services • Email scheduling and setting • Live chat support AVAON Health Care (Healthcare IT Support Agent) Roles performed: • Data base gathering • Health care data analysis • Provide chat and phone support to patient and client • Scheduler • Mental health support personnel IT SUPPORT SOFT SKILLS ❖ Outstanding communication ❖ Analytical thinking ❖ Time management ❖ Accuracy ❖ Agility ❖ Multitasking ❖ Team work and collaboration ❖ Decision making skills ❖ Organizational skills ❖ Problem solving ❖ Active listening IT SUPPORT HARD SKILLS ❖ Microsoft office ❖ Healthcare IT specialist Appointment setter/schei ❖ Administrative support ❖ Customer support ( via email , phone and life chat) ❖ Email and calendar management ❖ Appointment setting/ scheduling ❖ Social media management ❖ Telemarketing ❖ Lead generation ❖ Tech sales ❖ HOBBIES Music, Tech Savvy, Cooking References On Request