Amanda Brock

Hospitality Sales Lead and Guest Relations Specialist

I am a results-driven professional with over 20 years of experience in the high-volume hospitality and tourism industry, specializing in client relations, sales leadership, and operational management. My career foundation is built on delivering measurable results and significantly improving efficiency and revenue growth for diverse establishments, from vacation rentals to high-traffic bars and restaurants.

My expertise lies in transforming customer interactions into repeat business and loyalty. I have a proven track record of resolving complex customer complaints and managing client relations across multiple properties, consistently ensuring high satisfaction levels.

I excel at managing and leading teams, having successfully overseen teams of 10 or more employees. Through efficient scheduling and operational streamlining, I have improved productivity and reduced labor costs. Furthermore, I have a strong background in financial oversight, including managing payroll, budgets, and daily financial transactions, and have increased profitability through implementing effective inventory management systems. My diverse employment history, including roles as a Property Manager, Bar Manager, Certified Trainer, and Dispatch Manager, demonstrates my ability to adapt and deliver exceptional results in dynamic, high-pressure environments.

My core skills include:

• Hospitality: Deep industry knowledge and ability to manage complex operations.
• Customer Care & Service: Exceptional focus on client satisfaction and loyalty.
• Sales & Sales Leadership: Driving revenue and leading teams to meet sales targets.
• Management Skills: Personnel training, efficient operations, and financial management.

Whether you need to streamline your operations, improve customer satisfaction metrics, or drive profitable sales growth, I offer the practical experience and leadership skills to make a direct impact on your business success. I am committed to leveraging my extensive background to deliver continuous improvements in profitability and customer loyalty for your organization.