Amanda Boggs

Amanda Boggs- /-/ Southington, Ohio, 44470 CAREER SUMMARY Results-oriented Customer Service Professional with a proven track record of delivering exceptional service, building strong customer relationships, and improving overall satisfaction. Adept at leading customer service teams, implementing process improvements, and driving positive customer experiences. Seeking an executive-level position to leverage customer service leadership and strategic planning expertise. WORK EXPERIENCE Zulily Customer Service Specialist ● ● ● ● ● Provided exceptional inbound customer support, addressing inquiries and resolving issues. Achieved a 95% customer satisfaction rate based on post-interaction surveys. Managed order processing and tracking, ensuring accurate and timely fulfillment. Implemented order tracking systems, reducing errors by 20%. Identified opportunities for cross-selling and upselling, contributing to a 15% increase in revenue. Disabled Veterans Solutions Customer Service Representative II ● ● ● ● April 2023 – July 2023 Processed a high volume of insurance claims daily, maintaining a 99% accuracy rate. Conducted thorough investigations to validate claims, resulting in a 20% decrease in disputed claims. Collaborated with legal teams to prepare documentation for claims litigation, achieving a 15% success rate in legal resolutions. Monitored claims trends and provided insights to underwriting teams for risk assessment. Tranzact Licensed Insurance Sales Agent ● ● ● ● ● Aug 2023 - Oct 2023 July 2022 – Oct 2022 Built and maintained strong relationships with key clients, ensuring customer retention. Conducted regular check-ins with clients, addressing concerns and soliciting feedback. Ensured compliance with SLAs, meeting and exceeding performance targets. Proven ability to effectively sell insurance products, negotiate terms, and close deals. Clear and concise communication, both verbally and in writing, to explain complex insurance terms and policies to clients. Walmart OGP Associate Oct 2020 – April 2022 ● Built strong customer service skills that are crucial for OGP associates as I had to interact with customers during order pickups. ● I accurately and efficiently fulfilled online grocery orders, ensuring that customers received the correct items and quantities. ● I was able to work efficiently to meet order deadlines and maintain a smooth workflow. ● ● ● Provided accuracy in picking and packing grocery orders so that customers received the best product available. I demonstrated effective communication with team members and customers. I often worked as part of a team to ensure a seamless order fulfillment process. Walmart Apparel Department Manager ● ● ● Feb 2019 – Oct 2020 Managed the receiving, processing, and replenishing of apparel products, maintaining a well-stocked and attractive department. I have implemented successful inventory controls and loss prevention strategies to minimize shrinkage. I improved apparel section sales through strategic markdowns and promotional initiatives. Walmart Cashier ● ● ● Oct 2016 – Feb 2019 I processed customer payments accurately and efficiently, contributing to a smooth checkout process. Ensured customer satisfaction by promptly addressing inquiries, providing information, and bagging purchases. Developed strong interpersonal skills to create a positive and friendly customer interaction at the checkout. EDUCATION Purdue Global University Bachelor's Degree in Business Administration Still Attending SKILLS Strategic Benefits Planning Vendor Management Benefits Program Design Claims Management Benefits Administration Microsoft Suite Accuracy and Attention to Detail Process Improvement Quality Assurance Compliance Management Employee Education and Communication Open Enrollment Coordination Employee Assistance Program (EAP) Wellness Program Coordination Data Entry Time Management Virtual Collaboration