Amanda Ahronee

Amanda Michol Ahronee-| - | Rome, Italy Skype:-Personal description As an international worker, I’ve been able to adapt quickly and efficiently to culturally diverse working environment, where multitasking is essential. My high interpersonal skills have enabled me to have a positive and collaborative attitude towards colleagues, customers and external providers, always trying to find the best solution both for the company and user. Enthusiastic and keen to succeed, I pick up skills quickly and apply them successfully, through both the use of initiative and ability to motivate others. As a team leader, I always did my best to ensure smooth operations and effective collaboration. I’m a trustworthy person, who inspires confidence and focuses on meeting deadlines. In all my working experiences, I have always demonstrated to be hard working and very determined. I enjoy keeping myself busy and put extra effort in my tasks. I’m a team worker, but I'm also able to work on my own. I love challenges and face them with flexibility and professionalism. Working Experience Fitatu – Nutritional and Fitness App Since September 2016 – ongoing • Role: Freelance Translator • Tasks: Translation of nutritional, fitness and health related technical texts. Perfetto Traveler Tour Operator November 2017 – August 2018 • Role: Guest Relations Executive • Tasks: Customer service team leader, training, team coordination and motivation, relations with suppliers and tourist operators, monitoring quality service levels, translations, procedures review and follow-up. Chilliboot Online Services Agency July 2016 – November 2017 • Role: Chat Moderator and Coordinator • Tasks: Chat moderation, team coordination, training, analysing customer trends, developing and implementing initiatives to improve customer services, measuring the levels of customer satisfaction. Assist for Eni Gas & Power Rome, Italy June 2015 – November 2016 • Role: Customer and Payment Representative • Customer service through email, chat and phone; inpayments and invoices handling; technical power and gas procedures; review and follow-up. Lionbridge Online Services Agency Since June 2015 – August 2016 • Role: Customer Analyst • Tasks: analysing customer trends, developing and implementing initiatives to improve customer services, measuring the levels of customer satisfaction, writing product documentation or knowledge base articles. Goldbet – International Online Gaming Company August 2013 – December 2014 • Role: Payment Analyst Innsbruck, Austria • Tasks: check and handling of inpayments and outpayments; risk analysis; problem solving; customers profile analysis; payment monitoring; coordination with other departments; training; chargeback prevention and follow-up; fraud prevention and detection; reporting. Greentube – International Online Gaming Company Malta April 2012 – August 2013 • Role: Customer and Payment Executive • Team coordination, customer service through email, chat and phone; payments review, quality control, complaints handling; training, review and follow-up. Bwin – International Online Gaming Company Gibraltar June 2010 – April 2012 • Role: International Customer Service • Dealing with: customer support via email, chat and phone; translations; inpayments and outpayments management; documentation verification; problem solving; office work. Skills Languages • English / Italian: • Spanish: • French: mother tongue good good Key Skills • Good analytical approach to problem-solving • Experience in report keeping and analysing trends • Excellent computer literacy • Ability to multi-tasking • Decision-making, organizational and time-management skills • Great attention to details • Knowledge of KYC, CDD and customer monitoring • Setting clear goals and meeting deadlines • Risk assessment ability • High written and verbal communication skills • More than 10 years’ experience in translation IT Skills • Excellent use of Microsoft Office (Microsoft Word, Access, Outlook, Excel and PowerPoint) • Excellent internet searching and awareness skills • Excellent use of CQR and CRM databases Education • November 2013 / March 2014: International Advanced Certificate in Anti-Money Laundering at ICA (International Compliance Association), Sutton Coldfield, UK • March 2008 / March 2009: Specialization Course in Compliance and Anti-Money Laundering Policies at AIRA (Italian Anti Money Laundering Association), Rome, Italy •-: Bachelor of Arts with Honours in Political Sciences, specialization in International Relations, at the Nottingham Trent University, UK