Amana Deborah

AMANA DEBORAH Location: Surulere, Lagos | Email:-| Phone:- LinkedIn: linkedin.com/in/Amana-deborah-a PROFESSIONAL SUMMARY Diligent and personable human resources personnel and more of a customer service representative seeking a position in which my communication skills combined with my few experience as a human resources personnel, and my problemsolving skill that can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. PROFESSIONAL EXPERIENCE ASCENTECH SERVICE LIMITED, Surulere, Lagos. Human Resources Intern September,2023 - Present ● Sourced for qualified candidate for respective client. ● Conducting interviews and resume screening, to identify candidates who are fit for the role available. ● Managing employees for respective client. ● Onboarding of new employees into the organisation for the respective client. MULTICHOICE NIGERIA, Ikeja, Lagos. Customer Retention Executive 2021 - August 2023 • Made effective use of CRM tool to communicate and follow up on customers in order to promote client retention and to increase sales. • Demonstrated strong communication skills while assisting customers with inquiries, orders, and issue resolution. • Identified opportunities in potential clients and converts CHURN customers to active ones through follow up calls. • Managed customer complaints with empathy and professionalism, ensuring customer satisfaction. • Collaborated with cross-functional teams to improve the overall customer experience • Monitored relevant metrics for customer goals and keeping account overviews. • Planned data-led churn reduction tactics and overseeing implementation in customer-first manner • Analysed accounts, researching customer behaviour, and creating predictive models of the customer journey OMOLOLA AND CO CONSULTANT AND HOUSE DEVELOPER, Mushin, Lagos. Administrative Secretary Sept, 2017 - Feb, 2018 • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. • Communicated with clients about timelines and answered questions Interfaced with over 60 clients. • Worked with 5 team leaders to highlight and track important points and action items during meetings. • Delivered top-notch administrative support to office staff, promoting excellence in office operation. EDUCATION YABA COLLEGE OF TECHNOLOGY Lagos, Nigeria. Business administration and management 2018 - 2021 Upper Credit CERTIFICATIONS Coursera- Customer Service Fundamentals Coursera- Organizational Design Know your organization SKILLS             Lead Development Customer value management Revenue generation Customer relationship and management (CRM) Key relationship management Customer support and experience Excellent communication in written and oral formats Effective strategic planning and management skills Quick learner Excellent communication skills Organizational and Leadership Skill Attention to Details          Onboarding Analytical Skill Talent Management Outsourcing Employee management Proficient in MSOffice applications such as Word, Excel, and outlook Effective research skills Time management skills Analytical problem solver ACCOMPLISHMENT ● ● Grew client base and increase the revenue generated from existing customers by10%. Recorded bad debt from existing government customers and implemented a payment plan to suit both parties to continue with the business relationship. • • Assisted the outsourcing department with managing clients employees Assisted with the onboarding of employees for respective clients