Aman Singh Thakur

I am an experienced IT professional with over 5 years of expertise in system administration, remote desktop support, and technical troubleshooting. In my role as an L3 Remote Desktop Support Engineer at Wipro, I managed a user base of over 5,000 clients, improving incident resolution speed by 40% and ensuring 99.9% system uptime through proactive monitoring and maintenance. I have hands-on experience with tools like ServiceNow, MyRemedy, and VDI, and I specialize in enhancing operational efficiency and client satisfaction.

Previously, I worked with Tech Mahindra and Concentrix, where I developed and implemented strategies that reduced churn rates, improved ticket resolution times, and trained users for better self-resolution capabilities. I am passionate about leveraging technology to solve complex problems and support organizational success.