Aman Diwakar

E-mail-Contact no. Mobile no - Contact Address 1/3545 Ram Nagar Tyagi colony, Shahdara East Delhi-110032 AMAN DIWAKAR Objective Looking for a responsible and challenging position in competitive and progressive environment wherein I can efficiently use my skills and simultaneously achieve satisfaction. Date of Birth 30th January’ 1993 Educational Qualification Graduate from Delhi University(Correspondence) Passed 12th from National Institute of Open schooling (NIOS) in the year 20011. Passed 10th from CBSE (Greenfields public school) in the year 2009. Language Known English & Hindi Professional Summary :✓ Total six years of experience in training. ✓ Conduct pre-shift meetings and critical path rotations. ✓ Communication skills include providing clear direction, sharing Information and delegating, assigning and prioritizing work in an efficient manner. ✓ Demonstrates leadership and business ethics when making decisions and problem solving. ✓ Proficient in overseeing daily operations including sales, labor and staffing thereby increasing profitability. ✓ Competent in conducting ‘end-of-day’ procedures ✓ Conduct training need analysis in order to improve the knowledge, skills and in turn business performance ✓ Design training material and manuals to meet the specific needs of operation ✓ Trained New Managers and staff on store procedures and policies (Wowmomo foods Pvt. Ltd.) (Asst. Training Manager) ✓ Share knowledge on ways to create a meaningful guest experience that converts to sales ✓ Conduct regular training needs analysis in order to determine the most relevant and cost effective training solutions for team and Managers that will improve individual / team knowledge, skills and in turn business performance ✓ Contributes to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the training programme ✓ Works with the Service Head/GM to ensure quality standards are met; follows through on post outlet openings to identify any immediate training needs and provides the appropriate training ✓ Trained all new general managers, managers, guest relation executive and guest relation associate on hotel procedures and policies. ✓ Conduct effective induction and orientation sessions ✓ Performance coaching and re-certification of certified staff. ✓ Conduct On the Job training for better results. (Daksya Academy Pvt. Ltd.) (Sr. Trainer Hospitality / Soft skills / Personality Development ) ✓ Introduce/develop and maintain a training culture in the institute. ✓ Identifying and assessing future and current training needs ✓ Drawing an overall or individualized training and development plan that addresses needs and expectation. ✓ Deploying a wide variety of training methods. ✓ Conduct effective induction and orientation sessions. ✓ Monitor and evaluate training program’s effectiveness and success periodically and report on them. ✓ Resolve any specific problems and tailor training programs as necessary. ✓ Maintain a keen understanding of training trends, developments and best practices. ✓ Define order of service within the restaurants and train team to follow accordingly. ✓ Train approx. 2500 Students of CSE profile for Noida & Ghaziabad region. ✓ Designs process training tools. ✓ Conduct On the Job training for better results ( Devyani International Ltd.) ( Foundation / Field Trainer) ✓ Establish Foundation Department for training backend support. ✓ Flawlessly execute the plan to achieve those goals and exceed all operational measurements. ✓ Share knowledge on ways to create a meaningful guest experience that converts to sales. ✓ Being an expert on the latest selling techniques, product information, trends and competitive activity that contribute to sales and profitability ✓ Conduct regular training needs analysis in order to determine the most relevant and cost effective training solutions for team and Managers that ✓ ✓ ✓ ✓ ✓ ✓ ✓ will improve individual / team knowledge, skills and in turn business performance. Determines the priorities and plans training calendar. Contributes to the design, development and production of training materials, documents and manuals to ensure consistency and quality of content and delivery to meet the specific needs of the training programmer. Designs and develops a planned and ongoing training programmer Design and implemented guest satisfaction metrics Assists with the induction and training for new outlet openings; works with the Area Coach to ensure quality standards are met; follows through on post outlet openings to identify any immediate training needs and provides the appropriate training Opened a new store location and assisted in recruiting and training new staff Support Area Coaches with new outlet openings by assisting during the set-up operation and attending on opening day Strengths :Hard working nature, focused ,team player and ability to work under pressure Extracurricular Activity:Listening Soft Music, drawing and explore new places AMAN DIWAKAR