Amalu Gift

OBJECTIVE A compassionate and hardworking person, passionate about public health, A team player and committed to customer service with the ability to communicate at all levels. A strong background in General administration along with experience of working within focused organization like yours. SKILLS & COMPETENCIES Positive body language. Experienced team player and leader. Highly competitive with a drive to get great results. Manage cross-functional teams and multidisciplinary projects. Ability to work with deadlines and within budget. Analytical and strategic in thought. Resourceful, decisive, reliable and goal-oriented. EXPERIENCE PARKLANDE SPECIALIST HOSPITAL, SURULERE, LAGOS. CUSTOMER SERVICE REPRESENTATIVE 14TH FEBRUARY 2018 TO MAY 2022 BILLING OFFICER DUTIES Receiving and replying of Patients queries concerning payments via Email and phone calls. Welcoming and following up on outstanding payments. Updating accounting records with issuing of invoices, processed payments, new balances, and essential customer care services to patients. -Organizing , maintaining and saving of Patients records Maintaining patient confidentiality Participating in audits of patient records Locating, retrieving, tracking and delivering patients health records. HMO DUTIES Receiving and replying of Patients queries via Email and phone calls. Scheduling patients for appointments such as consultation, investigations (pathology, Scans , X- ray and Referrals.) Following up on Patients needs and services for their satisfaction. Liaising between the HMO, patients and Facilities for Professional management and satisfaction Sending and receiving of mails for booking of patients to assess care and ensuring effective referral Sending of bills to HMOS and following up for payment including payment advice Excellent interactive and interpersonal relation. Effective listener and superb communicator. Conflict resolution and negotiation skills. Strong networking ability. Proficient use of computer applications (MS Office, google Suite, Trello, Zendesk Database Management). CONFERENCES & OTHER RESPONSIBILITIES Member, Press Group 2011. President, Debate Unit.2011 DISSERTATION Impacts of Pressure Groups in Our Society As A case study of Nigeria Labor Congress. AWARDS/CERTIFICATI ONS HEALTH, SAFETY AND IGBOKWEGODSGIFTCHISO- VOLUNTEER EXPERIENCE OR LEADERSHIP 2 / ENVIRONMENTAL APC SECRETERIAT ABUJA RECEPTIONIST DUTIES Preparing and distribution of proposals and internal Memos. - Booking of appointments and meetings for the National Working Committee (NWC ) Maintaining of Party confidentiality. INDEPENDENT NATIONAL ELECTORAL COMMISION(INEC) POLLING OFFICER DUTIES Collection of materials from the SPO (Supervising polling Officer). Regulate the flow of voters into the polling station. Confirmations of the names of voters in the voters register. Return of the election materials to the SPO (Supervising polling Officer). - EDUCATION NATIONAL CENTRE OF TECHNOLOGY AND MANAGEMENT. POST GRADUATE DIPLOMA 1 TECHNOLOGY MANAGEMENT. 2020 ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY BACHELOR OF SCIENCE IN POLITICAL SCIENCE - 2015 THE INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM (IELTS) 2021 SECONDARY SCHOOL LEAVING CERTIFICATE (WASSCE) GODS PROVIDE , 2005 - 2011 MANAGEMENT (HSE 1&3). 2017 NIGERIA INSTITUTE OF MANAGEMENT ( NIM DIPLOMA). 2017 TRAINING NATIONAL EMERGENCY MANAGEMENT AGENCY REFERENCES Available on request IGBOKWEGODSGIFTCHISOVOLUNTEER EXPERIENCE / -OR LEADERSHIP 3