Contact-
www.linkedin.com/in/malibaclayon-001bb5184 (LinkedIn)
Top Skills
Sales Specialist
Appointment Setter
Mali Baclayon
Seasoned Appointment Setter and Telemarketer
Region VII - Central Visayas, Philippines
Summary
I'm a seasoned Appointment Setter and Telemarketer that's
competitive and committed to every job or project assigned.
Virtual Assistant
I have experience with numerous CRM systems and with extensive
experience in all aspects of:
Sales from both Cold and Warm leads
Appointment Setting
Virtual Assistance
Technical Support
Customer Service
Chat Support
Data Entry
Lead Generation
I am equipped with a dedicated home office, a desktop computer, a
fast and reliable internet connection as well as a working headset.
Experience
RE/MAX
Inside Sales Specialist / Virtual Assistant
October 2016 - May 2020 (3 years 8 months)
Canada
Inside Sales Representative:
• Calling Sellers, Expired, FSBO, Just Listed/Just Sold, Circle Prospecting.
• Identifies any existing contracts with other Agents, Identifies Time Frame,
Buying Needs or Home Preferences, Selling Price, Phone Appointment, Faceto-face Appointment, LPMAMA, Handling Objections.
• CRM Tool Management, Coordinates with Agents for Appointments set.
• Updates and Manage All Lead Profiles
FAMOS Group
Sales Specialist (Credit Repair)
November 2015 - October 2016 (1 year)
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Texas, United States
• Appointment Setter
• Closer
• Ensure that the information and privacy of clients are well secured
Comcast
Team Lead | Sales | CSR and Tech Rep
March 2009 - November 2015 (6 years 9 months)
Philippines
Team Lead:
Key Responsibilities and Duties:
• Coach team members on their performance on a weekly basis, write and
deliver monthly performance appraisal.
• Communicate positive as well as negative feedback, adapting coaching
styles depending on the situation and audience, providing feedback that is
specific and constructive and encouraging all team members in incremental
performance improvement.
• Provides real-time support to agents and team leaders by floor walking,
checking and providing assistance on agents in resolving issues.
• Do Deep Dive Analysis to identify the root cause of not resolved issues.
• Act as mentors to agents to achieve performance on a monthly basis.
Escalations Representative:
Key Responsibilities and Duties:
• Take supervisory calls, both call and chat.
• Contact local office directly to provide real time solution.
• Provides resolution to escalation tickets submitted by frontline agents.
Customer contact made via email or phone.
• Submit an ER ticket to another department to expedite resolution
Subject Matter Expert:
Key Responsibilities and Duties:
• Provides real-time support to agents and team leaders with regards to
Comcast processes
• Consistently monitor team to proactively identify potential problems
• Demonstrate skills at analyzing trends and assist in creating action plans that
determine a solution.
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Customer Support Representative:
Key Responsibilities and Duties:
• Supports Sales Line of Business of Comcast Program. Processed orders of
customers entering Comcast online site.
• Makes sure accuracy of order and quality of customer support.
• Maintain superior customer service to each customer.
UK Link Corp
Telesales Executive
May 2007 - May 2008 (1 year 1 month)
Philippines
Telesales Executive:
Key Responsibilities and Duties:
• Appointment Setter and a Closer for a makeover and photo studio based in
London.
• Asks for credit card info as a refundable deposit to guarantee their
commitment.
• Book minimum of 10 appointments per week.
Education
Cebu Normal University
Bachelor's degree, Bachelor of Science in Education · (2003 - 2007)
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