Amalanathan

amalanathan chinnappan Profile A manager in IT delivery offers a proven track record of success in managing and administering all phases of technology projects and systems integrations while providing both operational and Change Management Support. Committed to produce quality software development, implementation and automation in alignment with business needs. Leverage comprehensive understanding of Project Management best practices, to lead dozens of Onshore and Offshore resources in delivering projects on-time in compliance to all customer’s expectations. Excels in communicating with range of employees to create synergies and advance project success. After working in a global environment on challenging projects for several years, I believe to have added value in my field, and I’m looking forward for a new exciting opportunity. Contact PHONE: - EMAIL:- Hobbies Gardening Learning New Technology Languages English Tamil certifications A+ MCSE/MCITP ITIL v3 ITIL Intermediate (Service Operation) Certified Scrum Master AZ-104 - Microsoft Azure Administrator AZ-900 - Microsoft Azure Fundamentals courses DevOps Microsoft Azure AWS tools & knowledge Windows/Linux Servers Altiris Deployment Server Service Now Team Foundation Server Microsoft Teams Microsoft App Dynamics BMC Remedy GIT Jenkins TeamCity Nagios CA Service Desk Manager Wolken IT Service Manager CA Release Automation CA Continuous Delivery Director Experitest – Continuous Mobile Testing MS Office MS Outlook AXIOS Assyst Enterprise SEIBEL CRM Sugar CRM RADIA Client Automation IBM Lotus Notes Citrix Neighborhood Microsoft Power BI Microsoft SharePoint WorkChat Jira CURRENTLY LEARNING Master Of Business Intelligence Power BI, Tableau; Scrum Product Owner EDUCATION B. Sc Computer Science references Srinivas Pattela ValueLabs Technology LLP, Houston - Phaneendra Parcha Kumar ValueLabs LLP, Hyderabad - WORK EXPERIENCE Value Labs LLP [Senior Project Manager – Scrum Master / Product Owner] 9+ Years 18+ Years of overall experience in large scale projects, 5+ years of Project Management and 3+ years of Scrum Master/Product Owner. Knowledge of Project Management principles and Agile Development Methodologies. Accomplished servant-leader capable of delivering large scale software and web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple scrum teams. Expert at driving the adoption and enforcement of Scrum Rules, removing impediments and forecasting self-management. Envisioned solution related issues and conflicts by collaborating with functional or business teams. Provided high-touch and hands-on team guidance, support and coaching in close cooperation and collaboration across all roles and functions, to facilitate increasing maturity at a sustainable pace. Emphasized key agile metrics including velocity, burn-down and story point estimating and regularly communicating with stakeholders ensuring transparency. Working knowledge on agile tools (E.g.: Jira, TeamCity, TFS, CA Release Automation etc. As a servant leader, focused on primarily on the growth and wellbeing of people and pursued every opportunity to positively impact around me. Facilitated scrum ceremonies (sprint planning, daily scrum, retrospective etc), stakeholder meetings, application demonstrations and scrum meetings. Enact changes and continuous improvements by increasing the productivity of scrum teams by 15% and quality of delivery by 20% Enhanced Agile maturity of teams and achieved high ratings by interacting teams through scrum ceremonies. Monitored progression using agile metrics using burn-down chart, velocity realize and help teams to address deviations and focus on project delivery. Responsible for managing delivery teams (DevOps, Development & Quality Testing). Actively participate in projects and delivery processes. Engaging new customers and inspects projects on quality assurance and report quality issues and risks to the stakeholders on time. Lead Project status calls and steering committee meetings according to the need of the project. Ensure that any process gaps are addressed and highlight to client if any approval needed. Drive Delivery lead sale and identify areas of revenue growth. Drive people process – Timely appraisal completion. Plan and conduct telephonic job interviews for candidates. Onboarding new employees to respective delivery teams. Panning and conducting telephone interviews and job interviews. Manage in planning, directing and coordinate team activities and implement project initiation to final operational stage. Allocating activities to delivery leads and Managers. Preparing document and presentations on the planned events. Evaluate performance of the team members and determine training needs. Take part in CAB meetings to know the scope of the releases in respect to operational and acceptance tests. Analyze client deliverables, set delivery priorities and make schedule adjustments to meet timely delivery goals. Plan strategies on the implementation of all deliverables. Ensure to see the release does not conflict with other dependent project to have successful releases. Construct a release calendar for the different projects to have centralized view of the all-application releases. Prepare Monthly metrics using Power Point, from the Excel extracts of various tools (CMS, Release Automation etc.) Monitor the change process and optimize it effectively and document it accordingly. Manage the Project Team in determining client requirements and converting it into operations plans. Manage Operations, highlight performance metrics, customer escalations and CSAT Handle major escalations as single point of contact and subject matter expert for respective business applications and provides technical and management updates to stakeholders Drive Service Improvement Plans (Technical, Process & Operational) Expanding DevOps Team across globe using active sourcing, conduct interviews and onboarding process. Finding employee knowledge gaps and provide trainings/coaching, assist to complete certifications etc Transform on-premise enterprise application to cloud ready Expanding and engaging existing customers and acquire new customers. Plan and control Quality Engineering team of all IT projects Allocating team and resources for all test phases Project to Client and Stakeholders risk if any before Release signoff Corent Technology Pvt Ltd [Senior Team Lead] March 2010–October 2015 Manage Service Desk and Staff (L1 & L2) and resolving Application and Infrastructure issues. Timely delivery and resolving product issues by analyzing and troubleshooting Report to senior managers on any issues that could significantly impact business Manage the performance of the services to Clients (24/7) ensuring SLA is achieved in line with contract. Provide Product support to application SurPaaS Perform on-prem application and Infra Migration to various clouds like AWS, Azure, SoftLayer, RackSpace, GCP etc. Hosting application via SurPaaS achieving Virtual Tenancy and Multi Tenancy Submitting Change Requests to Change Management Team Work closely with Capacity and Availability Management Teams and perform Analysis to avoid re-occurrence of problems. Identify Standard changes to provide effective change management service WNS Global Services Pvt Ltd Technical Analyst [Application/Infra Support] March 2008–March 2010 Manage global operations, bridges to resolve service impacting events. Using e-mail alerts, tracking and analyzing tools to help identifying trends and reducing future risks. Communicating Service Desk for prompt resolution Resolving Client escalations, conducting satisfaction analysis and attaining more CSAT index. Updating issues periodically with the action taken Handling Major Incidents on daily basis Delivering various tools knowledge to the team which are essential to perform the activities Provide guidance to stakeholders on devising effective and efficient approaches to achieve project goals Deploy applications and services via Altris Deployment Server Console Advanced Active Directory domain administration to include user account profile and maintenance, password reset, and group policy administration. HCL Technology Pvt Ltd [Technical Support Officer] March 2006–March 2007 Handled Service Desk Activities and handled queries and delivered solutions Handled approximately 45 incidents per day Perform Service Desk activities to support High Call Volumes as instructed for Service Desk Manager Submit RFC for users and Standard Emergency RFCs for technical support Configuring Routers, Hub and Modem (BT Home Hub, BT Voyager 2110 Wireless, BT Wireless Hub 1800HG, BT Voyager 200 ADSL, 2 Wire Routers, BT Voyager 1500 & 220v, Belkin ADSL Modem. Worked as Team Supervisor on the absence of Team Leader Handling Supervisor calls from the irate users Appointing visit engineers to user’s premises. Worked on RCAM-Repeat Caller Account Management Handled Escalated calls Specialist in FTF – First Time Fix with the given AHT using