Amala Miracle Etoniru | Freelancer Resume

ETONIRU AMALA Rivers State, Nigeria --My Portfolio LinkedIn PROFESSIONAL SUMMARY A Proactive professional with vast experience in cold calling, sales, and customer support, eager to contribute to organizational success through hard work, time, and dedication with a guaranteed 80% lead conversion rate, and achievement of over 200 client engagements, focused above the company’s benchmark, 98% of positive survey results were gotten from active involvement in cold calling, warm calling, and telemarketing activities. Worked with a team of 35 professionals for sales and promotions aimed at business expansion, revenue generation, and productivity, Also reduced operational costs by 50% leading to an increased organizational profit. Flexible and adaptable with the drive to learn, grow, and excel in a fast-paced industry offering career growth and value addition. AREA OF EXPERTISE ● ● ● ● Problem-Solving Teamwork and Collaboration Active Listening Cold Calling & Appointment Scheduling ● Customer Service (Email, Phone, and Live chat) ● E-commerce Support ● Effective Communication ● Clients Management ● Technical Skills ● Microsoft Suite ● Online Research ● Sales Closing ● Talent Acquisition ● ● ● ● ● Team Management Google Workspace Attention to Detail Data Entry Asana, Trello, Monday.com, ClickUp ● Project Management SKILLS OVERVIEW ● Excellent verbal and interpersonal communication skills with a demonstrated ability to work in a team environment and build relationships with internal and external organizations. ● Impeccable eyes for details. ● Capable of working unsupervised by prioritizing work within the standard level agreement and on time. ● Effective Management of customers, prompt resolution of all complaints, and quick response to all technical issues. ● Proficiency in applying methodologies and procedures for controlling cost and related elements to ensure services are provided promptly and efficiently. WORK EXPERIENCE Personal Assistant / Project Manager (Freelance ) EtailHero , USA . ● ● ● ● Make travel arrangements Administer project databases using Airtable Assigning tasks to employees Collating and filing expenses May 2023 - ● ● ● ● ● ● ● ● ● ● ● ● ● Maintaining project documentation Manage the diaries and schedules . Monitor project budgets . Organize and schedule meetings & conventions. Analyzing data as required . Carrying out specific projects and research . Communication . Identifying problems and offering efficient solutions . Researching information as required . Risk management . Implementing strategies for process improvement. Team training / Onboarding on CRM. Migration to Taxdome/Dubsado/Monday/ClickUp/Asana and Notion. Podcast Manager ( Freelancer) Gold Class Group , SouthAfrica ● ● ● ● ● Managed end-to-end podcast production, including scheduling, editing coordination, and publishing. Uploaded and distributed episodes on platforms like Spotify, YouTube, and Apple Podcasts. Created engaging show notes, episode descriptions, and promotional content for social media. Coordinated with guests, handling outreach, scheduling, and follow-ups to ensure smooth recordings. Monitored podcast performance and listener analytics to optimize content strategy. Digital Marketer & Email Campaigns (Freelancer) 2024 Bluebear Digitals, USA ● ● ● ● ● December 2022 - November 2024 November 2023 - October Designed and executed targeted email marketing campaigns to drive engagement and conversions. Utilized tools like Mailchimp, ConvertKit, or ActiveCampaign for automation and segmentation. Wrote compelling email copy, ensuring high open and click-through rates. Analyzed campaign performance, tracking key metrics to optimize future campaigns. Integrated email marketing with lead generation strategies for business growth. WordPress Manager(Freelancer) October 2022 - September 2024 PrinceTom Microsystems , Nigeria ● ● ● ● ● Managed website updates, ensuring security, performance, and SEO optimization. Designed and published blog posts, maintaining consistent branding and formatting. Implemented plugins and troubleshooting technical issues for smooth website functionality. Optimized on-page SEO, improving search rankings and organic traffic. Ensured mobile responsiveness and user-friendly navigation for an enhanced web experience. Ecommerce Customer Support (Freelance) Ebeano ,Nigeria . October 2022 - August 2024 ● Professionally made and received over 150 cold and warm calls. ● Cold-called merchants' call centers to enquire about product availability and the distribution channel through Skype and Dialpad. ● Tracked all sales activities in the company's CRM system and followed up on leads. ● Carried out data entry, price of the product, SKU, available stores for purchase, and FBA calculation in both the USA and Canada. ● Sourced new products, compared prices from different stores, and the best product price could be sold on Amazon, Shopify, and eBay. ● Initiated required action for response to customer service requests for order purchases, and changes, including customer information, and communicated changes to the appropriate departments. ● Effectively track all customers' orders for effective delivery without delay or error. Airbnb Host | STR Arbitrage ( Freelance) Short-term Rentals Homes, USA. ● ● ● ● ● ● ● Property search and pitching the script to Landlords to lease their properties for Short-term Rental use. Property listing in different booking platforms. Coordinate with cleaners to ensure no property is left unclean using Turnoverbnb.com. Updating a daily Checkout Tracker Downloading Reviews weekly from smartbnb.io and Updating Google Spreadsheet as Required. Ordering Supplies from Amazon to replace low Inventory. Handling Accounts on Freshbooks, Guesty, and Buildium Real Estate Virtual Assistant (Freelance) Integrity and Respect LLC, Durham, USA. ● ● ● ● ● ● ● ● ● ● ● September 2022 - July 2024 August 2022- June 2024 Scout for House Buyers Schedule Executive Meetings Organize Candidates Files Prepare Contracts Schedule Interviews Conducts Employee Training/ Onboarding Technical Recruiting Social media management. In charge of email, Calendar, Travel Management, and sending. Special Research IT support. Online shopping, Bookkeeping / Data Entry Social Media Manager (Freelance) PrinceTom MicroSystems, Nigeria . March 2022 - April 2024 ● Oversaw day-to-day management of campaigns and ensured ● Brand consistency facilitated scaling brand and company awareness through various social media channels. ● Supervised all aspects of social media interaction between customers and the company, and ensured a positive customer service experience. ● Created actionable plans to both grow and maintain followers through popular social media platforms such as Twitter,Facebook, Instagram, YouTube, and LinkedIn, and ensured progress on all platforms by using analytical tools such as Google Analytics and others. ● Oversaw the creation and implementation of the monthly editorial calendar which includes monthly sales objectives and initiative Personalized First-Line Writer (Freelance) Etailhero ,USA . February 2022 - January 2024 ● I have carried out extensive research about prospects on various platforms such as Facebook, LinkedIn, PodCast, Blogs, Company website /Personal Websites, CrunchBase, Instagram, etc for different industries...Like E-commerce(Business level or Personal level format which is more conventional, for Digital Marketing industries, SAAS companies, CBD industries, Instagram Campaigns, Lot and Utility industries, and Dental and Medical industries. EDUCATION ● Bachelor of Tech. (BTech) in Urban and Regional Planning 2019 The Federal University of Technology,Owerri, Imo State, Nigeria CERTIFICATIONS AND AWARDS ● ● ● ● Hospitality Specialist Certified by Digitalhub Academy Project Manager Certified by HMPO Academy Cloud Engineer Certified by Digitalwitch Academy Airtable,Zapier, API’s and Jira Admin Certified by Adanoble Academy LANGUAGES ● English - Proficient ● Igbo - Proficient ● Spanish -Inview