Amaka Maduagwu Loveth

AMAKA LOVETH MADUAGWU Benue, Nigeria | LinkedIn PROFESSIONAL SUMMARY Dedicated Virtual Administrative Assistant with 3+ years of experience providing comprehensive remote administrative support to executives and business owners across multiple industries. Proven expertise in streamlining operations, managing complex schedules, and implementing digital solutions that improve productivity by 40%+ and save 15+ weekly hours. Skilled in client communication, project coordination, and maintaining confidential business operations while delivering exceptional service quality and maintaining 80%+ client satisfaction rates. CORE COMPETENCIES ● Virtual Administrative Support ● Executive Calendar & Email Management ● Client Communication & Relationship Management ● Document Management & Digital Organization ● Data Entry & Database Management ● Lead Generation & CRM Administration ● Travel Planning & Coordination ● Project Management & Task Prioritization ● Customer Service & Issue Resolution ● Remote Team Collaboration PROFESSIONAL EXPERIENCE Business Support Assistant O4 Collections Luxury Clothing | 2022 – 2025 ● Helped set up the clothing business on Google Business Profile, increasing online visibility and driving a 25% rise in inquiries within the first month ● Listed and updated over 120 product details (name, price, photos) across Google and social media platforms ● Provided daily customer support through WhatsApp and Instagram DM, handling an average of 15–20 customer conversations per day ● Processed and tracked an average of 10+ orders weekly, ensuring 100% on-time delivery rate ● Assisted with ad setup and promotions, contributing to a 15% boost in monthly sales during campaigns ● Shared regular feedback with management, leading to improved product presentation and customer satisfaction scores Virtual Administrative Assistant Betking Gaming | February 2021 – October 2023 ● Delivered remote administrative support to branch manager overseeing multiple departments ● Managed executive calendar coordination, meeting scheduling, and project deadline tracking ● Processed 200+ weekly customer support tickets with 94% satisfaction rating ● Maintained comprehensive databases and implemented efficient data entry protocols ● Coordinated cross-departmental communications and facilitated project workflows ● Prepared reports, presentations, and administrative documentation as required Customer Service Representative Nickson Superstore | 2017 – 2018 ● Provided exceptional customer service support handling 100+ daily client inquiries ● Maintained detailed customer interaction logs and supported daily operational activities ● Resolved customer complaints through proper escalation procedures and follow-up protocols ● Contributed to achieving 90% customer satisfaction benchmark through professional service delivery EDUCATION Bachelor of Science in Mass Communication Caritas University | 2010 – 2015 CERTIFICATIONS & TRAINING Google IT Support Professional Certificate (In Progress) | Coursera | May 2025 – Present Virtual Administrative Assistant Certification | Digital Witch Support Community | April 2025 ● Specialized modules: Email & Calendar Management, Lead Generation, CRM Tools, Customer Service TECHNICAL SKILLS ● Office Productivity: Google Workspace, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ● Communication Tools: Zoom, Skype, Microsoft Teams, Slack ● Project Management: Asana, Trello, ClickUp, Notion, Monday.com ● CRM Platforms: Salesforce, HubSpot, Pipedrive, Zoho CRM ● Document Management: Google Drive, Dropbox, OneDrive, SharePoint ● Calendar Management: Calendly, Acuity Scheduling, Google Calendar ● Data Management: Excel, Google Sheets, Airtable ● Travel Management: Booking platforms, itinerary management tools KEY ACHIEVEMENTS ● Consistently saved executives 15+ hours weekly through efficient administrative processes ● Maintained 80%+ client satisfaction rating across all virtual administrative roles ● Successfully managed hundreds of travel bookings with 98% accuracy rate ● Implemented digital filing systems that improved document retrieval time by 60% ● Processed 50+ weekly support tickets while maintaining high-quality service standards LANGUAGES ● English (Fluent) REFERENCES Professional references available upon request.