Amaka Ezeob I

Are you looking for ways to increase your company's profitability, your customer service department is a good place to start. If your answer is yes, then you need a sought-after customer service expert like me who reflects a positive company image, as well as helps you attract and retain customers. with a growth mindset and does not need to be micro-managed.

Hi, thank you for viewing my profile, I appreciate you.🙌 I am Amaka, experienced in customer service with over 7 years of resolving issues and troubleshooting technical problems, handling customer complaints in building strategies for improving the overall customer experience and Providing proactive customer outreach. My expertise lies in empathy, time management, active listening, emotional intelligence, and problem-solving.

My passion for customer service is borne out of the need that I like talking to people and finding out about their lives, I love the feeling of helping somebody solve a problem they're having and helping them focus on the crucial aspect of their life. I contributed to the expansion of the companies I have worked with by Managing large amounts of incoming phone calls, Identifying and assessing customers’ needs to achieve satisfaction, Meeting personal/customer service team sales targets, and call handling quotas.

🏆 I have great feedback as seen in my testimonials.

MY EXPERTISE INCLUDES:

💎 CUSTOMER SERVICE

👉 Administrative Support

👉 Customer Support (Email, Phone, and Live Chat)

👉 Email and Calendar Management

👉 Filing and Documentation

👉 Appointment Management.

👉Answering and handling emails, chats

👉Handling complaints

👉Research/ Data entry

👉Travel scheduling

👉Inbound and outbound calls

👉Lead generation and data entry

👉 Web research

🔧 Premium tools that I am proficient with include Microsoft Office Word, Excel, and Spreadsheet, Google Docs, Google Sheets, Gmail, and Google Calendar, Zoho, Zendesk, Slack, Chatbot, Google Suite, Microsoft Suite, Zoom, Skype, Calendly, Hubspot, Asana, Trello, ClickUp, ActiveCampaign, Angelist, Gohire, Bamboohire, LinkedIn, Survey Monkey, Thinkify, Teachable, Covertkit, Monday.com, Help Scout and others that I can learn within a short time.

MY WORKING ENVIRONMENT

• A laptop

• A noise-cancellation headset

• A serene environment

• A Ring light

• A WiFi and a standby Mifi

• Steady electricity and standby inverter.

You should hire a professional like me to maintain a happy customer base, and upscale your revenue as well as your brand identity. Let's hop on a call to discuss further your customer service needs and how you can benefit from my expertise.

Kindly click the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button on my profile to get started on productive collaboration.

Best Regards.