Amaka Emezuom

AMAKA EMEZUOM 7 Omoba Awoyemi Street, Pipeline B/Stop, Akute, Ogun State • linkedin.com/in/amaka-emezuom-5b748a217 Teach English Online Detail-oriented and result-driven professional with experience in data annotation, customer service, and virtual administrative support within the FinTech, Banking, and AI operations sectors. Skilled in data labeling, customer engagement, task coordination, and documentation. Proven ability to work accurately in fast-paced remote environments while maintaining high quality standards and customer satisfaction. WORK EXPERIENCE Hugo Technologies Data Annotator (AI Operations) • • • • • Reviewed and labeled large datasets according to annotation guidelines. Conducted quality checks to ensure accuracy and consistency. Collaborated with teams to resolve data-related issues. Tracked task progress and met productivity targets. Adapted to new tools and evolving project requirements. LAPO Microfinance Bank SME Relationship Manager • • • • 07/2022 - 10/2022 Provided front-line customer support and resolved complaints. Updated customer databases and supported daily branch operations. Processed service requests in line with compliance standards. Assisted customers with digital banking services and onboarding. Bfree Africa Loan Recovery Officer • • • • 11/2022 - 04/2024 Managed SME client relationships and handled customer inquiries. Processed loan documentation and maintained accurate client records. Supported reporting and administrative tasks. Ensured high levels of customer satisfaction. Zenith Bank Plc Customer Service Officer • • • • 06/2023 - Present 03/2021 - 06/2022 Engaged customers on overdue accounts and negotiated repayment plans. Documented all customer interactions accurately. Analyzed account data to support recovery strategies. Maintained detailed recovery reports and performance records. Independent National Electoral Commission (INEC) Assistant Presiding Officer • Verified voter information and managed election records. • Assisted voters and supported documentation processes. • Ensured accurate completion and submission of election materials. 02/2019 - 03/2019 EDUCATION Higher National Diploma (HND), Public Administration Federal Polytechnic Nekede, Owerri National Diploma (ND), Public Administration Federal Polytechnic Nekede, Owerri Senior School Certificate (WAEC) Continental Comprehensive Secondary School, Ikeja Owerri • 01/2017 - 01/2019 Owerri • 01/2013 - 01/2015 Ikeja • 01/2008 - 01/2011 SKILLS CORE SKILLS: Administrative ​Support, Attention ​to ​Detail, Communication, CRM ​Management, Customer ​ Support, Data ​Annotation ​&​​Quality ​Review, Data ​Entry, Microsoft ​Office ​&​​Google ​Workspace, Task ​&​​Time ​ Management, Virtual ​Assistance