AMAKA PATRICIA
CHIBOGU
OBJECTIVE
Dynamic sales professional with background in developing and
implementing effective sales strategies. Proven track record of
increasing revenue and market share while reducing costs.
Demonstrated ability to lead and motivate sales teams to consistently
meet and exceed targets. Experienced in developing customer
relationships, market analysis and product positioning.
EXPERIENCE
Contact
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No 30,Dutse Jabu Zone 6 Near Livi
Easy Solar Limited Freetown Sierra Leone.
Virtual Assistant
product features and benefits.
✓Identified opportunities for upselling products or services
based on customer needs assessment.
✓Provided excellent customer service by responding
Abuja-FCT Nigeria.
promptly to inquiries and requests.
✓Developed effective communication strategies to build
strong relationships with clients.
✓Team Leadership Skill. ✓Strong 80%
✓Managed accounts receivable and payable processes in
Communication Skill.
✓Interpersonal Skill. ✓Persuasive
Skill. ✓Project management Skill.
✓Market Research Skill.
✓Process Improvement Skill.
✓Customer Service Skill. ✓Lead
Generation Skill. ✓Upselling and
Cross Selling Skill. ✓Conflict
Resolution Skill. ✓Customer Base
Development Skill. ✓Goal Setting
and Getting ✓Performance
Evaluation. ✓Time Management.
accordance with established policies.
✓Effective Multitasking.
✓Customer Portfolio
Management. ✓Brand
Development. ✓Active Listening
✓Fast Learning Skill. ✓English
Proficiency ✓Knowledge of
Computer
2019
✓Created presentations for potential customers outlining
ng Faith Church Dutse Bwari Road,
Skills
2018 -
✓Performed market research to stay informed of industry
trends, competitive landscape.
Easy Solar Limited Freetown Sierra Leone.
Virtual Assistant.
✓Prepared presentations utilizing PowerPoint or other
presentation tools.
✓Identified new market opportunities for lead generation
initiatives by researching industry trends.
✓Implemented A and B testing strategies for optimizing
campaign performance and driving higher engagement
levels.
✓Created and managed campaigns to drive qualified leads
through multiple channels as email, social media and
webinars .
✓Utilized various tools such as scripts, surveys,
questionnaires, google analytics and Adobe analytics to
increase efficiency and effectiveness.
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Quanterra Group Dubai UAE
Virtual Assistant
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✓Researched industry trends and new products to stay up-todate with market developments.
✓Created detailed reports using Excel to help streamline
processes for the business.
✓Monitored social media accounts for comments or
messages that require attention.
✓Utilized video conferencing tools to facilitate remote
meetings with colleagues.
✓Supported clients through personal document
management, calendar organization and collateral
preparation for meetings.
Elkris foods Nigeria Limited.
Telemarketing Manager
2018 Till-Date
✓Conducted regular meetings with team members to discuss
challenges faced during call interactions.
✓Coordinated with marketing teams to develop effective
scripts for outbound calls.
✓Gathered feedback from customers regarding their
experience with the company's products or services.
✓Conducted regular meetings with team members to discuss
challenges faced during call interactions.
✓Resolved customer complaints promptly while ensuring
compliance with company policies and procedures.
✓Gathered feedback from customers regarding their
experience with the company's products or services.
Sterling Bank PLC
Telemarketing Specialist
✓Accurately documented customer interactions in order to
provide accurate reporting of sales activities.
✓Resolved customer complaints in a professional manner by
following company policies and procedures.
✓Demonstrated excellent communication skills while
handling inbound and outbound calls from potential
customers.
✓Developed and maintained positive relationships with
customers through phone conversations and emails.
✓Utilized various tools such as scripts, surveys,
questionnaires. to increase efficiency and effectiveness.
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Regent Microfinance Bank Limited
Telemarketing Executive
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✓Performed cold calling activities in order to generate new
leads and create interest in our products and services.
✓Created scripts for outbound calls and managed inbound
inquiries.
✓Negotiated contracts with clients on behalf of company
objectives.
✓Collaborated with other teams within the organization on
special projects related to sales and marketing initiatives.
✓Managed lead lists and contact information within the CRM
system.
Sweet Nutrition Limited
Customer Support Specialist
-
✓Efficiently identified customer needs through active
listening and questioning techniques.
✓Compiled detailed reports on all customer interactions
using CRM software tools such as Salesforce and Zendesk.
✓Utilized strong organizational skills to manage multiple
tasks simultaneously while maintaining accuracy of work
product.
✓Demonstrated excellent communication and interpersonal
skills when interacting with customers in person, over the
phone, or via email.
✓Established positive relationships with customers by
providing timely, courteous service that exceeded
expectations.
✓Assisted customers in navigating website features and
functions ensuring a seemless user experience.
Orange Drugs Limited
Customer Support Assistant
✓Demonstrated excellent problem-solving abilities when
resolving customer inquiries.
✓Provided guidance on product features and usage
instructions as needed.
✓Utilized strong organizational skills to manage multiple
tasks simultaneously while maintaining accuracy of work
product.
✓Provided assistance with account setup and maintenance
activities including password resets and profile updates.
✓Developed working knowledge of company products and
services to ensure accurate information was provided to
customers.
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Multipro Consumer Products Limited
Customer Service Executive
✓Utilized problem-solving skills to identify root causes of
customer complaints and implemented effective solutions.
✓Managed team of junior customer support staff, providing
guidance, training and mentoring as needed.
✓Empowered service associates to passionately address
customer concerns.
✓Handled escalated calls professionally by listening carefully
to the needs of each individual customer before offering
appropriate solutions.
✓Recorded details of inquiries or complaints to maintain
upto-date records of customer interactions and transactions.
EDUCATION
Federal Polytechnic Oko, Anambra State
HND in Marketing
Federal Polytechnic Oko Anambra State
OND in Marketing
REFERENCE
Chinwe Chasnwam - Busiso Integrated Ventures.
MD-
CERTIFICATIONS
✓Certificate in Sales Prospecting and Lead Generation by Allison
✓Certificate in Copywriting for Conversion by Allison
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