AMAINA KATHLEEN A. POYAOAN
Career Objective:
Seeking for the opportunity to work in a hospitality industry where I can use my knowledge, experience,and skills.
Obtain a position that will use my educational background and ability to work with other people.
Educational Background:
Graduated on April 29,-) -Far Eastern University, Nicanor Reyes St. Sampaloc Manila
Bachelor of Science in Hotel and Restaurant Management
Co-Curricular Team Member- Hotel and Restaurant Management Society
Activities:-
Awards Received:Magna Cum Laude (2013)
Seminars Attended:
March 4, 2010: Sashimi, Makimoto, Temaki, Salad & Sushi held at Dad’s Saisaki&Kamayan Restaurant International, West Avenue, Quezon City
February 18, 2011: Housekeeping and Front Office Seminar conducted at Pan Pacific Manila, Philippines
February 19, 2011: In-flight Catering Tour held at MacroAsia Catering services in NAIA, Pasay CityPhilippines
February 19, 2011: “The Barista Basics” Coffee Session with the Academe at Glorria Jeans Coffee- Galleria Branch, 2nd level East Wing, Robinson Galleria Ortigas Center, Pasig City Philippines
Internship:CHULA VISTA RESORT, 2501 N RIVER ROAD, WISCONSIN DELLS, WI 53965, UNITED STATE OF AMERICA
Food and Beverage Department
Prep Cook/ Registrar -Crash Landing’s Food Chain (March 17- June 5 2012)
Prep Cook -Luigi’s Pizza (March 17- June 2012)
Work Experience:
THE WESTIN MALDIVES MIRIANDOO RESORT (Pre-Opening Staff)
Baa Atoll
Senior Hostess–The Pearl, Fine dining Japaneese Restaurant(September, 2018- February,2019)
Precede the operation as a shift leader on the floor when Restaurant manager’s absence.
Greet the guest warmly with a genuine smile and eye contact; escort them to assigned dining areaEnsuring smooth running operation on a daily basis.
Taking responsibilities for guests/customers satisfaction this refers to the external customers (Guests) as well as internal customers (service staff, kitchen during service hours.
Provide the highest level of customer service at all times.
Contribute to team effort by accomplishing related results as needed
Resolve guests’ concerns in a prompt manner
KURAMATHI ISLAND RESORT- MALDIVES
Alif, Alif Atoll, Rash Atoll
Restaurant Hostess - DUNIYE Restaurant (Gastronomical Fine- Dining)(February, 2017- August, 2018)
Greet the guest warmly with a genuine smile and eye contact; escort them to assigned dining area
Inform guest of current promotion so that it will leads to upsell the new item in the menu
Tend to special guest needs and request
Observant to guests’ needs throughout dining experience to ensure they receive high-quality service
Assist with opening/closing tasks and side work as needed
Maintain a neat, organized front-of-house environment
Ensure the quantity of food is sufficient to cater to the number of guests
GRAND MILLENNIUM DUBAI- UNITED ARAB EMIRATES
Sheikh Zayed Road Exit 36, Al Barsha South- TECOM- Media City, Food and Beverage Department
Restaurant Captain - Toshi Restaurant (Signature Asian Restaurant- Fine-Dining)(January 22, 2015-June 3, 2016)
To supervise the service of all restaurant staff daily
To assist the guest in choosing his or her beverage and or food order from the menu. And try to upsell specials.
To maintain a high standard of service to guests and recommend improvements.
To follow up on service and make sure guests are given attention.
To maintain a high profile during service periods to ensure standards of quality and service are maintain at all time.
To assist with all the Food and Beverage promotion within the outlet, including set up and implementation.
Immediately communicate all guest feedback or issue to the Manager.
Assisting the supervisor with the paper he needs and what to be file up for the restaurant operation
Monitoring the data base for the regular guest and put it in the system
Sending emails to the guest regarding their inquiry about the outlet
Knowing the daily revenue and expenses for the day
Sending the daily log book to the Head Director
Attending daily briefing to know what’s the promotion happening not only in the outlet but also with the other outlets in the hotel
Communicating to the co-colleague about the guest request
DUSIT THANI - ABU DHABI,
925, Muroor Road, PO box 52799, Abu Dhabi, UAE
Restaurant Hostess - Urban Kitchen (All day Dining-buffet) (July 19, 2013-January 9, 2015)
Greeting the guest once they come in the restaurant
Seat them on their prefer seat if possible
Asked them if they need something
Present Bills
Micro’s input
Doing some paper works for the outlet
Exceeding guest satisfaction
Providing all guest request if possible
Updating daily logbook of the restaurant
Updating the Daily Report Revenue
Monitoring how many covers we did at the end of the shift/day
Reconfirming the reservation for the day
Oversees the reservation for the whole month and follow up what’s pending in the said reservation
Allocating the table for the reserved guest
Answering the phone with our SOP(Standard Operation Procedure)
MAX’S RESTAURANT-SM Fairview Branch Quezon City
Customer Service Attendant/Waitress(Aug 2-Nov 2, 2012)
Order taking
Billing out
Using of POS
Core Competencies: Proficient in MS Office, and the Internet
Good interpersonal and communication skills
Policy adherence and awareness
Effective at multi-tasking
Personal Background: Age: 26 years old
Hight:5’2”
Status:Single
Weight:119lbs
Nationality:Filipino
Birthday:March 31, 1992
