Amaelia Pauline Cruz

AMAELIA PAULINE SJ. CRUZ Home Address: No. 10-A Maharlika St., Rosario 6 Subdivision, Sta. Lucia, Pasig City 1608 Home Phone:- Mobile Number: - E-mail:-EMPLOYMENT HISTORY BPI-Philam Life Assurance Corporation (CITI-AIA Partnership) [April 2015 – Present] BPI-PHILAM LIFE ASSURANCE CORP. is a strategic alliance between two leading companies in the country – The Philippine American Life and General Insurance Company (Philam Life) and Bank of the Philippine Islands (BPI). Philam Life is the premier life insurance company in the Philippines and the market leader for over 60 years. Business Development Manager – CITI-AIA Partnership Distribution [November 2016 – Present] Roles and Responsibilities        Conducts Call Coaching and Joint-Field-Work for RMs and ISs to ensure that FTF and Conversion Goal is achieved. Facilitates one-on-one training with RMs and weekly Group Training Sessions for the whole branch – focusing on Insurance or most common challenges encountered the past week. Provides feedback to RMs and ISs using the STAR and MEDIC Model. Works with internal colleagues to meet customer and branch needs (Underwritiing and New Business). Works directly with the branch Sales Heads and bridges them with AIA Region to ensure that Insurance goals and AIA Regional requirements are met. Manages and takes an active role in minor and major client events. Provides administrative support to RMs and ISs (proposal generation, FV requests and endorsements and policy delivery contracts/reprinting, etc.) Key Accomplishments    Successfully completed my probationary BDM Role in Cebu – support provided for Cebu last September to November 2016 ensured that they were able to keep their gold standard rating in Citi. Successfully handled Mobile IS Team – MIS hit ANP last May and June that she was absorbed by the branch as one of their branch ISs. Applied BSEP structure for Telephone Appointment Setting and Client Meetings. Supported Libis Branch as their interim BDM. Branch was able to achieve 255.78% ANP January 2017 and 32% growth in February FEL (117% Accomplishment for ANP and 133% Accomplishment for FEL both for February) AMAELIA PAULINE SJ. CRUZ Home Address: No. 10-A Maharlika St., Rosario 6 Subdivision, Sta. Lucia, Pasig City 1608 Home Phone:- Mobile Number: - E-mail:-Sr. Training Officer – CITI-AIA Partnership Distribution [April 2015 – November 2016] Roles and Responsibilities       Facilitated Insurance Product Training and Insurance Product Updates on all Citibank Branches nationwide. Evaluated and analyzed RM/PB skills pre and post-training through branch assessments. Allocated training resources especially for major AIA Trainings. Took an active role in training intervention for the partnership (FOI) Provided in-house support and training internally and externally (example: BDM Onboarding and New Hire IS Onboarding. Designed and developed training modules, evaluation forms and assessments Key Accomplishments     Attended BSEP Train-the-Trainer Session (Bancassurance Effectiveness Program) in Phnom Penh, Cambodia and was accredited to roll it out in the country. Rated “green” during the last quarter of 2015 due to completion of all mandatory training sessions rolled-out to the branches. Named MVP for the month of February 2016. Currently awaiting for promotion to materialize from Level 4 to Level 6 from Training to Business Development Manager (BDM). Minacs Group of Companies [February 2014 – December 2014] Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. Training Lead Roles and Responsibilities:       Managed and supervised the Makati Training Team. Provides guidance through coaching, mentoring and scheduled one-on-one sessions with the trainers. Evaluated trainer performance and the effectiveness of training programs. Facilitated meetings with Operations, Training and Quality to identify training needs of all campaigns in the Makati site. Allocated training resources (trainers, training rooms, schedules, etc.) for New Hire Classes. Ensured that Training Processes and Documents are aligned with ISO Standards. Ensured that Training Processes are aligned with PCI standards. AMAELIA PAULINE SJ. CRUZ Home Address: No. 10-A Maharlika St., Rosario 6 Subdivision, Sta. Lucia, Pasig City 1608 Home Phone:- Mobile Number: - E-mail:- Was responsible for client-facing activities – QBR, MBR and Weekly Meetings and Touch Base with the campaign’s clients. Key Accomplishments:     Successfully launched a new fraud verification campaign for the site. Improved Training pass rate for the company’s Telco Campaign. Organized and gave structure to the Training framework for the site’s financial campaign. Successfully celebrated the site’s employee engagement activities through the company’s newsletter. PSG Global Solutions [August 2013 – January 2014] PSG is the world’s largest and fastest growing provider of outsourced recruiting support to the global staffing and recruiting industry. Training Team Manager Roles and Responsibilities:        Supervised the Training Team for the whole site. Provided guidance through coaching, mentoring and scheduled one-on-one sessions with the trainers. Evaluated trainer performance and the effectiveness of training programs. Reported directly to the Company President to ensure effectiveness of Training programs and initiatives. Allocated training resources (trainers, training rooms, schedules, etc.) for New Hire Classes. Supervised module development and facilitation of recursive trainings for the whole site. Recruited for different US companies from blue-collar workers to the IT Sectors. Handled New Hire Training classes for the site. Key Accomplishments:   Improved RPO Training pass rate from 56% to 83%. Improved and gave structure to the company’s Training Documents and Administrative Reporting. AMAELIA PAULINE SJ. CRUZ Home Address: No. 10-A Maharlika St., Rosario 6 Subdivision, Sta. Lucia, Pasig City 1608 Home Phone:- Mobile Number: - E-mail:-Adityabirla Minacs [March 2011 – August 2013] Adityabirla Minacs is a business and technology outsourcing company with 20,300 employees. Minacs provides manufacturing, banking, telecom, financial services and is a subsidiary of the Adityabirla Group. Training Lead [December 2011 – August 2013] Roles and Responsibilities:          Managed the Makati Training Team. Provides guidance through coaching, mentoring and scheduled one-on-one sessions with the trainers. Evaluated trainer performance and the effectiveness of training programs. Facilitated meetings with Operations, Training and Quality to identify training needs of all campaigns in the Makati site. Allocated training resources (trainers, training rooms, schedules, etc.) for New Hire Classes. Worked closely with clients in delivering billable trainings to the whole agent population. Ensured that New Hire Training Curriculum was aligned with current Operational needs. Implemented process improvements geared towards Training Effectiveness. Ensured that Training Processes and Documents are in line with ISO Standards. Facilitated and developed training modules for MILE Leadership Training. Key Accomplishments:   Developed and mentored Back-Up Trainers for promotions to different Leadership Roles. Improved Foundations Training pass rate through better Language Assessment in the Recruiting Phase. Product Trainer (Telecommunications Campaign) [March 2011 – December 2011] Roles and Responsibilities:    Class facilitation. Handled New Hire Training both for Foundations Training and Process/Product Training. Developed and facilitated training materials to address training needs of the campaign. Examples are materials for recursive and refresher trainings to assist agents. Developed the Foundations Training Curriculum for the Telecommunications and Tech Support campaigns in the site. Key Accomplishments  Successfully launched the Telecommunications campaign for the whole site. AMAELIA PAULINE SJ. CRUZ Home Address: No. 10-A Maharlika St., Rosario 6 Subdivision, Sta. Lucia, Pasig City 1608 Home Phone:- Mobile Number: - E-mail:-Transcom Asia, Philippines [June 2009 – February 2011] Transcom is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries.™ Language Proficiency Trainer Roles and Responsibilities:      Class facilitation. Currently handled Foundations Training for New Hires and communication skills recursive training for agents – both for voice and non-voice campaigns. Developing modules specifically designed to enhance the agents’ communicability and intelligibility. Designing campaign-based online tests. Transcribing data for Training Needs Analysis. Developing Trainer Feedback Forms and After Training Survey Forms. EDUCATIONAL BACKGROUND Polytechnic University of the Philippines – Sta. Mesa, Manila BS Management Date graduated: 2002 Pasig Catholic College – Pasig City Date graduated: 1998 Colegio del Buen Consejo – Pasig City Date graduated: 1994 REFERENCES Available upon request.