Amaechi Chibueze

CHIBUEZE AMAECHI KELVIN -, Ajasa off Seriki Aro, Ikeja, Lagos PROFESSIONAL SUMMARY To develop a career in challenging, reputable and professionally run organization, where I would have the opportunity to use the qualification, skill and experience acquired to optimum advantage, attain self actualization and also to the success of the organization WORK EXPERIENCES AREAS OF EXPERTISE FiberOne broadband - Sales and marketing. - Brand awareness and promotion. 2023 - till date Anthony, Lagos - Business development. - Office administration and management. Task/achievement • • • • - Customer relationship management - Knowledge of proper cash handling. Case management associate/customer service representative Take customers complaint and help them resolve on first contact resolution, if I can’t resolve it then I escalate it to the backend team to resolve it, Respond to customers inquiries through all the complaints channels, mail, WhatsApp, calls, website, etc Give feedback to management on how to improve the service better, scheduling customers for a technicians visit to resolve their issues on site. HR INDEXX/XGO FINANCE CUSTOMER SERVICE 2022 – 2023 Task/achievement • Contact customers that have used the product to get feedback from them and how we can improve for the better • Handling company mail and outbound calls, • Making sure that customer stick to the terms and agreement on the service. HALOGEN SECURITY 2021 to 2022 PERSONAL INFORMATION Onipan, Palmgroove, Lagos Sex: ____________Male State of Origin: ___Abia Languages: ______English, Igbo, Yoruba Task/achievement • • • • • Assisted in the front desk area: Welcome guests. Checking sure if the premises is always cool and calm Making sure there is no threat in the building or premises Making the premises and properties are intact after the whole staff leaves for the day. Securing lives and properties BETKING CUSTOMER SERVICE Adeniji Jones, Ikeja, Lagos 2018 to 2021 Task/achievement • • • Take customer’s complain and forward to the appropriate unit to resolve. Give customers advise on product and services Call customers sometimes to check on them and their market Transh Group (Total Data) Telecom Company Regional Head/Customer Experience Benue State 2018 to 2019 Task/achievement SKILLS/COMPETENCIES Good communication and Interpersonal skills Verbal and written communication Presentation skills • Assisted with organization of events and awareness programs. Multitasking • Educated customers about a variety of products via one-on Microsoft Power Point one interaction. • Worked with marketing team to effect a boost in sales. • Provided excellent customer service with extensive knowledge Attention to Details Ability to work under pressur Good with Microsoft word and excel of company’s products. Good with company CRM tools ETISALAT 2010 to 2013 • • Ikeja, Lagos Provided exceptional customer service by appropriately answering client concerns. Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers EDUCATION • YABA Tech, Akoka, Lagos OND in Business Administration -) • State Senior High School, Ikeja GRA, Lagos Senior Secondary School Certificate -) • Alpha Nursery and Primary School, Unity Road, Ikeja, Lagos First Leaving School Certificate (2000 - 2003) HOBBIES Playing video game, travelling, cooking, listening to music and watching football REFERENCE Available on request