Amaechi Chiamaka

Amaechi Chiamaka Josephine Virtual Assistant Driven and resourceful Virtual Assistant with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with wellorganized precision. Successfully manages high-volume workloads in rapidly changing environments. Contact Lagos, Nigeria --linkedin.com/in/amaechichiamaka921bb81b2 Work Experience Skills Virtual Executive Assistant STP Media Agency, London, United Kingdom (remote) Technical Skills July 2023 - Present Managed executive calendars, scheduling, meetings and appointments. Assisted in the development of strategic plans through research, data analysis, and presentation preparation. Managed mail and both incoming and outgoing correspondence mail. Handled confidential and sensitive information with discretion and tact Virtual Assistant Citilite Media Solutions, Lagos (remote) Feb 2022 - Dec 2023 Supported marketing strategies with detailed analytics reports highlighting key performance indicators of campaigns. Maintained a well-organized database system for improved information accessibility in daily operations. Organized and managed team tasks using Trello and Asana Virtual Assistant - LearnHall, United States (remote) Oct 2022 - Dec 2022 Bolstered brand visibility by crafting engaging content for blog post and social media Facilitate smooth operations with proficient data entry and document management for various learning tools Facilitate virtual Zoom meetings and classes for student. Presentation Development Data Entry Proofreading Report/Content Writing Budget Preparation Email Management Scheduling Customer support Tools/Sofware Calendar and Scheduling Software Data Tools Communication tool (Zoom, Skype, Slack) Project Management tool (Asana, Trello) Google Suite Microsoft Office Suite Canva Design too Capcut Video editing tool Microsoft teams Languages English (Proficient) Customer service support agent, Fintech, Lagos (remote) Oct 2022 - Dec 2022 Improved client retention rates by providing attentive support and timely follow-up on inquiries. Generated reports to track performance and analyze trends. Managed high call volume, maintaining professionalism and efficiency under pressure Social Media Manager Intern, Odara Natural, New York (remote) Jan 2023 - March 2023 Created engaging video content to catch attention of potential customers Optimized social media content for maximum engagement and reach Evaluated analytics to track campaign success and identify improvement opportunities Generated and curated visual assets for use across multiple channel through following trends Certification/Short Courses Certified Virtual Assistant from ALX Certified Project Management Professional (PMP) Certified Social Media Marketing Certified Email Management Certified Human Resource Management (HRM Certified Quality Assurance & Quality Control (QAQC) Customer/Sales Representative Chinex Enterprise, Lagos (Onsite) July 2019- Nov 2020 Resolved concerns with products or services to help with retention and drive sales Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions Increased company’s sales by 25% with a period of 3 months. Research Intern, Switched path consulting firm (remote) Sept 2022 - Oct 2022 Conducted market research on small medium enterprises (major focus was Ghana) Managed, prepared and manipulated extensive databases completed research, compelled data and assisted in timely reporting. Research/Blog Content Creation - Umuada Igbo Club Int’l website Feb 2022 - Dec 2023 Conduct thorough research on assigned topics, utilizing various reputable sources to gather accurate and up-to-date information Write high-quality, compelling content that adheres to SEO best practices, incorporating relevant keywords and optimizing readability Collaborate with team members to brainstorm topics, refine content strategies, and ensure consistency in tone and style across all materials Edit and proofread content for accuracy, clarity, and grammatical correctness, ensuring adherence to brand guidelines and editorial standar Research/Blog Content Creation - Books on Budget website Nov 2023 - Dec 2023 Conduct in-depth reviews and analysis of selected books, summarizing key concepts, providing critical evaluations, and offering actionable recommendations for readers Research and identify trending topics and popular books related to budgeting, personal finance, frugality, and money management Collaborate with team members and stakeholders to brainstorm content ideas, refine content plans, and ensure consistency in messaging and branding across all materials Educational Background Bachelor of Applied Science- Computer Science Global Wealth University-Togo July 2021 - April 2024 Specialization in Data Entry and Presentation. National Diploma- Computer Science Lagos State Polytechnic sept 2016 - Dec 2018 Relevant coursework in Basic Computer Additional Information Served as Team Lead in the company-wide initiative for process improvement. (Citilite Media Solution) Volunteer Treasurer, Local Nonprofit Organization. Received "Excellence” in Financial Management Award, LCF. Volunteer Data Entry specialist at the Dominate in Business tour, Lagos edition.