Amadou Toure
Objective
To obtain employment that will offer me the opportunity to use my current
skills, experiences and learn new skills
EXPERIENCE
Bilingual Account Service Manager: Upwork- online platform
01/01/2016I work as a virtual assistant for small and medium-sized companies, performing
administrative support tasks. Here is my profile link for more details.
https://www.upwork.com/o/profiles/users/~01c2a81372ebe57fa5/
Bilingual Benefits System Administrator: Towers WatsonPittsburgh, PA
10/04/2010 to 09/15/2015
Took inbound and outbound calls for clients to enroll for health benefits.
handled leave of absences for all clients, collected all necessary documents,
made the update in the systems, and took care of all issues that may arise in
the process. I Coordinated with the payroll department and city officials to
complete financial documents and processes during the new hire phase, a
termination or employee death.
Assistant Manager, NCO Financial, Pittsburgh PA 03/11/2007 to
09/02/2010
Participated in the development of weekly work plans and assessments, and
actively participated in their implementation. Provided assistance to my team
members in preparing routine reports, including a report on escalated calls,
briefing preparation, presentations, and other requirements, as needed.
I set a
weekly schedule for my team, updated all financial data every two weeks, during
payday. I Summarized information in written and oral form for use by my
superiors, as appropriate. I managed electronic and hard-copy filing systems.
Maintained necessary correspondence records, and communications copies.
Account Service Representative: NCO Financial, Pittsburgh Pa
01/05/2006 to 03/11/2007
Took inbound calls for clients to pay electric bills. Arrange to dispatch
information kits and brochures to clients, about assistance programs in the
city.recorded changes to contact details and noted follow up action. Maintained
statistics of all calls made and success achieved.
EDUCATION
Robert Morris University, Pittsburgh, PA- Bachelor
Finance/Economics-, Moon Township
