Amadou Toure
- Contact phone: -
OBJECTIVE: To obtain employment that will offer me the opportunity to use my current skills,
experiences and learn new skills.
EXPERIENCE
Virtual Assistant on the online work platform Upwork- 01/20/2017-
I work full time as a bilingual administrative assistant. Please see link below for full details of projects I have worked on.
https://www.upwork.com/o/profiles/users/_~01c2a81372ebe57fa5/
Towers Watson - Pittsburgh, PA 10/04/2009 - 06/13/2016
Bilingual Account Service Representative
Took inbound and outbound calls for clients calling to enroll for health benefits. Handled clients
who scheduled Leave of Absences to ensure necessary updates were made in the system.
Assisted and informed client of procedures necessary to collect on life insurance policies per
company guidelines. Processed and arranged for clients to get their medications, or for them
to be admitted to a hospital whenever there was an issue with coverage.
Recorded all changes regarding contact details in a database and noted follow up actions
taken.
NCO Financial - Pittsburgh, PA 03/01/2007 - 08/19/2009
Account Service Representative
Took inbound calls for clients calling in to pay or make arrangements to pay their bills, from Ohio, New Jersey and Pennsylvania. Processed and I arranged to dispatch
information kits and brochures to clients concerning programs that would assist them in paying
their bills. Recorded changes to contact details on a database and I noted follow-up action.
Maintained statistics of all calls made and successes achieved, submitted periodic reports on
activities and results and I assisted clients with any problems.
Einstein Bagels - Pittsburgh, PA 01/10/2006 - 02/26/2007
Cashier
Greeted customer, answered their questions concerning menu items, took their food and
beverage order, prepared and served them, took their payment, issued a receipt and change
due if any. Also assisted in the baking of bagels, cleaned and sanitized food prep areas,
equipments, mopped and I collected and removed trash.
Robert Morris University - Pittsburgh, PA 01/12/2004 - 01/12/2006
Computer Lab Aid
Responsible for making sure that the room and printers were stocked, the room was kept neat,
and I made sure computers were operating correctly, I was the person on hand whenever there was some issues with the computers.
REFERENCES upon request
