Possesses over 10 years of experience in a call center industry in Customer Service and as Production Team Leader / Supervisor. Have handled various accounts/clients such as US based phone company, US based satellite TV provider, US based health insurance company, US based mobile phone company & UK based Phone Company. Also, have experienced as inbound sales representative for about nine months. The recent job is as Phone Bank Supervisor 2, handling an average of 14 team members. Focusing on achievement of goals, develop & mentor subordinates, problem resolution, know & support the company policies & procedures & floor assistance.