AMABEL MALOLOY-ON
C U S T O M E R
S E R V I C E
S P E C I A L I S T
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PROFILE
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Customer Service Specialist that prioritize both the customer and the
Cebu City, Philippines
company best interest at heart. Over10 years work experience in
providing 1st class Customer Service.
SKILLS
EXPERIENCE
Attention to Details
CUSTOMER SERVICE ASSOCIATE
Strong Communication
Tripaneer - Remote / WFH
People skills.
2018 - up to present
Problem-Solving
assist customer with their inquiry via phone or email
Administrative
respond and solve tickets regarding inquiry and reservation
Flexible
requests while also providing recommendations that fits their
Strong Work Ethic
preference
TOOLS
Zendesk
FREIGHT VA & CUSTOMER SERVICE REP
Synchrogistics - Remote / WFH
February 2021 - July 2021
October 2021 - January 2023
Trello
Salesforce
back office task and track and trace customer shipment
updating the system with real-time information and sending email
updates to customers
EDUCATION
accounting task and processing of invocies
AUTHOR ASSISTANT
SECONDARY SCHOOL
Authorsolutions Phils. Inc.
University of Southern Philippines
1994 - 1998
2013 - 2016
Answer authors inquiry about the status of their book,
BS COMPUTER ENGINEERING
distribution, and royalty concern
Cebu Institute of Technology
Handles multiple mailbox for every publisher
1998 - 2001
Submit new eBook titles to Amazon Kindle Direct Publishing
