Amabel Banaria

I have 8 years and 4 months of experience as a Customer Service Representative, handling a wide range of customer inquiries through chat, email, and voice support.

• WNS – Assisted customers with booking flights, hotel reservations, and tours, while addressing travel-related inquiries. I also handled flight rescheduling in cases of emergencies.
• Itouchpoint – Helped customers locate business addresses and phone numbers, provided lottery results and horoscopes, and upsold discount coupons.
• Results Companies – Responded to customer inquiries regarding online purchases and products, tracked packages, filed reports for missing orders, and processed refunds when necessary.
• Sykes Asia – Supported students by resolving issues with their e-book barcodes, providing new codes, and assisting with basic troubleshooting to access accounts, Google Suite courses, and LMS platforms.
• NTT Data – Contacted insurance providers to follow up on payments, collaborated with the billing team to correct coding errors, clarified documentation, and sent required documents.
• TTEC – Handled customer concerns via chat related to orders, discounts, refunds, escalations, and reorders. I also coordinated with restaurants to confirm driver pick-ups or customer requests for order confirmation or changes.

• Customer Service & Support: Chat, email, and voice handling; empathetic communication; conflict resolution; upselling and cross-selling
• Technical Proficiency: Troubleshooting (LMS, Google Suite, e-books), order tracking systems, CRM tools, and billing platforms
• Administrative & Coordination: Document preparation, data entry, report filing, coding error correction, and collaboration with billing/insurance teams
• Problem-Solving: Resolving inquiries on orders, refunds, missing items, reschedules, and account issues with accuracy and efficiency
• Industry-Specific Expertise:
• Travel & Hospitality – flight, hotel, and tour reservations, rescheduling support
• Insurance & Healthcare – claims follow-up, CPT code clarification, payment coordination
• Retail & E-commerce – order management, refunds, escalations, and product support
• Education – student account assistance, e-learning troubleshooting, barcode support
• Food Delivery – chat support, order confirmation, escalation handling, driver coordination
• Soft Skills: Active listening, multitasking, adaptability in fast-paced environments, time management, and teamwork