Ama Essiwah Eduful

 Ama Essiwah Eduful P. O. MB 149 Ministries AccraCell: - Email:- - PROFESSIONAL SUMMARY Selfless, ambitious, patient, hardworking and a loyal young woman who believes in the appreciation and fulfillment of responsibilities. Ability to work with people from different cultures and ability to work on my own with minimum or no supervision. Excellent reputation for resolving problems, improving customer satisfaction and driving overall operational improvements. Consistently save cost while increasing profits. SKILLS Office administration Problem solving Excellent customer service and communication skills Strong team player Always presents a professional image Organizational and time management skills WORK HISTORY CUSTOMER SERVICE OFFICER /TELLER ASA SAVINGS AND LOANS GHANA LTD April 2016- date Open accounts for prospective customers with complete and accurate documentation within 15 minutes maximum. Properly scrutinize account documents to ensure that discrepancies/inconsistencies are detected and ensure that all accounts are KYC compliant. Assist prospective customers who call to open accounts in respect of account opening requirements and completion of necessary forms. Ensure customer’s account data is successfully and securely entered into the AMBS system within 48 hours after opening of account. Assist customers with processing transactions such as deposits, withdrawals etc Maintaining and balancing cash drawers and reconciling discrepancies Following all bank financial and security regulations and procedures Ensure good customer satisfaction at all times CALL CENTRE REPRESENTATIVE Glo Mobile Ghana Accra, Ghana (Strategic Outbound Interactive Call Agent), February 2015- April 2016 Assisted both existing and potential clients with products and services. Resolved customer issues. Assisted with the necessary validation and documentation of customer’s details. Rectified anomalies with registration details of customers. EXECUTIVE ASSISTANT PV3 Investment Limited (Business Associate of Glomobile Ghana), Accra, Ghana April 2012 - September 2014 Gathered ,assembled updated and maintained contact information, forms records and data Ensured accurate balance of operational and customer service functions Greeted and assisted multiple customers throughout various departments. Consistently built relationships with customers to create future sales. Promptly answered and forwarded calls to appropriate persons. Supported other office staff by participating an coverage of the phones and front desk. CUSTOMER SERVICE OFFICER Sahel Sahara Bank (BSIC), Accra, Ghana September 2010– August 2011 Opened accounts for prospective customers with complete and accurate documentation within 15 minutes maximum. Properly scrutinized account documents to ensure that discrepancies/imconsistencies are detected and ensured that all accounts are KYC compliant. Assisted prospective customers who call to open accounts in respect of account opening requirements and completion of necessary forms. Scanning of customers signatures, pictures and account mandate into the smart sign system within 48 hours after opening of account. Order cheque books on behalf of customers Received training in operational risk management, basic banking operations, selling techniques, relationship Marketing, customers service and KYC policy and procedures Guide customers in the opening of new accounts and loan procedures and applications smoothly. Ensure good customer satisfaction at all times Inform and advise individuals and corporate clientele on specified bank products/offerings. EDUCATION BA Integrated Development Studies University for Development Studies (UDS), WA, Ghana September 2006-July 2010 Senior Secondary School Certificate Examination Yaa Asantewaa Girls’ Senior High School, Kumasi, Ghana September 2002 – August 2005 PROFESSIONAL TRAINING Certificate in NGO Project and Operations Management ( Cambridge Centre of Excellence) Certificate in Strategic Management (CIPD,GIMPA) INTEREST & LEISURE Dancing, Cooking, Sightseeing and Intellectual Development, REFERENCE Mr. John Sika Bank Of Ghana Accra – Ghana. - Mr. Dominic DeGraft Arthur Lecturer University for Development Studies Wa Campus – Upper West - Mr Opeyemi Akinyede Head of Glowold Glomobile Ghana Limited Accra –Ghana -