ALZAINY
GOLECO
CUSTOMER SERVICE TEAM LEAD/
VIRTUAL ASSSISTANT
PROFILE
I am a highly competent professional with 6+
years of experience in the Customer Service
industry who is dedicated to achieving great
results. I am a quick learner not intimidated by
new challenges, responsibilities, and situations,
work with a high level of organization, and
always maintain a positive attitude.
CONTACT
--27 A. Virata St. Calzada, Tipas
Taguig City
SKILLS AND
PROFICIENCIES
Flexible Administrative Skills
Team Management
Leadership Skills
Excellent Interpersonal
Communication Skills
Google Suite
Salesforce
Data Studio
Microsoft Office
PowerBI
Canva
Amazon Connect
EXPERIENCE
TaskUs PH
Customer Service Team Lead
Feb 2021 - Present
Identify agent strengths and opportunities and
report findings up to supervisors
Respond to internal inquiries for coaching
assistance via the subject matter expert queue,
office communicator, and email
Assume responsibility for resolving member
escalations by working with multiple business
partners while consistent communication is present
with the member
Train and coach agents on navigating through
systems to find information needed for calls, chats,
and emails.
The Moment Group of Restaurants
Section Leader
Feb 2014- Jan 2018
Train and supervise staff on performing their daily
work tasks and adhering to company standards.
Secured long-term business need strategies,
generating guest relations feedback for process
improvements.
EDUCATION
2013
Lyceum of the Philippines
University
Bachelor of Science in Hotel and Restaurant
Administration
2009 Pateros Catholic School
High School Graduate Diploma
