ALYSSA THALIA TUIZA
Virtual Assistant | Graphic Designer | Project Management
Results-driven Virtual Assistant and Graphic Designer with a background
in Electrical Engineering and Project Management. Experienced in
providing exceptional customer support, designing impactful visuals, and
coordinating cross-functional projects. Skilled in Shopify order processing,
email management, social media engagement, and creating engaging
marketing materials. Adept at optimizing processes, training teams, and
delivering high-quality work within tight deadlines. Seeking a challenging
role where I can leverage my diverse skill set to drive efficiency, enhance
brand presence, and contribute to business growth.
EDUCATIONAL BACKGROUND
Bicol University
College of Engineering
Legazpi City
Bachelor of Science in Electrical Engineering-
PROFESSIONAL EXPERIENCE
ALED VENTURES LTD. | PROJECT MANAGEMENT &
GRAPHIC DESIGNS
November 2020 - Present
Key responsibilities:
Optimized management systems and processes for an ecommerce company.
Conducted training for newly hired employees.
Created various graphic works for ads/promotions, product listing,
product content writing, e-books, YouTube thumbnails, and logos.
GOLD PRESIDENTS, USA | PART TIME CUSTOMER
SUPPORT
July 2020-November 2020
Key responsibilities:
Processed Shopify orders, ensuring accurate and timely fulfillment.
Responded to customer emails and inquiries in Zendesk, providing
prompt and helpful support.
Provided chat support on Instagram and Facebook Business Pages,
addressing customer queries and concerns.
Managed refunds, replacements, and exchanges to ensure
customer satisfaction.
Monitored and resolved unsolved tickets via Zendesk, ensuring
timely resolution.
Executed order fulfillment, ensuring accurate packaging and
shipping.
Generated and issued invoices via PayPal for additional charges.
CONTACT INFORMATION
002, Zone 1, Villahermosa, Daraga
Albay, Philippines, 4501--
SKILLS
Management Optimization
Employee Training
Graphic Design (Ads, Promotions,
Product Listing, Content, E-books,
Thumbnails, Logos)
Order Processing
Customer Email/Inquiry Response
Chat Support (Instagram, Facebook)
Refunds, Replacements, Exchanges
Zendesk Ticket Management
Order Fulfillment
PayPal Invoicing
GATHER'D MARKET | VIRTUAL ASSISTANT
September 2020
Key responsibilities:
Provided data entry services for an online grocery delivery service.
Entered product information, recipes, and other data into the
company's database with meticulous attention to detail.
Analyzed data and generated reports to support business decisionmaking.
Demonstrated strong organizational skills and multitasking abilities
Data Entry
Attention to Detail
Accuracy
Data Analysis
Report Generation
Organization
Multitasking
in managing multiple tasks simultaneously.
VJS Mode Handelsbolag | PROJECT MANAGEMENT
December 16, 2020 - July 6, 2021
Key responsibilities:
Designed and executed training programs for newly hired
employees.
Collaborated with various departments to identify training
needs and develop appropriate materials.
Managed project planning and ensured timely delivery
within set timelines, budgets, and quality standards.
GIRLS CAN'T WHAT | ONE TIME PROJECT
October 2020
Key responsibilities:
Created vibrant and captivating 2D illustrations of little girls
for a customized gift website.
Brought stories to life through visually engaging artwork that
resonated with the target audience.
PRINT PRESSO | ILLUSTRATOR, LOOKBOOK (ONE TIME
PROJECT)
June 2020
Key responsibilities:
Prepared and designed rough draft illustrations based on
client specifications.
Created complete illustrations by combining painting, handdrawn, and digital elements.
Enhanced design concepts using a wide range of colors and
graphics.
LOMAZOO | LOGO/REBRANDING (ONE TIME PROJECT)
May 2020
Key responsibilities:
Designed logos and collateral materials according to client
specifications.
Collaborated with fellow designers to sketch logo and word
mark ideas.
Translated client requirements into visually appealing and
cohesive designs.
SECURENET INC. | DESIGN/PROJECT ENGINEER
Nov 2018 - June 2020
Key responsibilities:
Reviewed and evaluated tender documents, drawings, and
specifications.
Conducted quantity take-offs and prepared accurate bills of
quantity.
Raised tender queries and qualifications to consultants and
clients.
Training Program Design and
Execution
Project Planning and Management
Communication
Organization
Time Management
Illustration Creation
Visual Storytelling
Client Collaboration
Illustration Preparation
Rough Draft Design
Digital Illustration
Color and Graphic Enhancement
Logo Design
Collateral Design
Sketching
Graphic Design
Document Review and Evaluation
Quantity Take-Off
Tender Queries and Qualifications
Request for Quotation
Equipment and Manpower Scheduling
Post-Contract Document Review
Bid Plan Comparison
Procurement and Configuration
SECURENET INC. | DESIGN/PROJECT ENGINEER
Managed the request for quotation process with suppliers.
Prepared necessary equipment schedules, manpower
schedules, and technical data sheets.
Reviewed post-contract documents, ensuring compliance
with specifications and drawings.
Compared bid plans with construction plans for alignment.
Procured materials and configured systems based on
quantity take-offs.
Monitored and controlled costs within the budget.
Prepared progress billing claims for monthly billing to
General Contractors/Clients.
Composed reports, email correspondence, and
memorandums.
Coordinated travel arrangements and assisted with travel
expense reports.
Tracked permits and maintained records.
Managed mail/email tracking and response.
Developed and maintained databases and administrative
processes.
Tracked budgets and expenditures.
Screened and directed department phone calls, emails, and
requests to appropriate individuals.
TECHNICAL PROFICIENCIES
Cost Control and Monitoring
Progress Billing Claims
Report and Correspondence Writing
Travel Coordination
Permit Tracking
Record Keeping and Filing
Database Maintenance
Budget Tracking
Phone and Email Screening
REFERENCE
Graphic Design: Adobe Photoshop, Adobe InDesign, Adobe
Illustrator, Adobe Lightroom
CAD Software: AutoCAD
MICHAEL ALEXANDER LEDINGHAM
ALED Ventures Ltd.
Youghal, Cork, Ireland
Estimation Software: Planswift
Lighting Design: DiaLUX
Web Design: Simple Web Design (Pagefly and Shopify)
File Management: Dropbox, Google Drive
Project Management: Trello
Communication Tools: Skype, Viber, Telegram, WhatsApp, Zoom,
GoToMeeting
Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter
Email and Office Tools: Webmail, MS Outlook, MS Office (Word,
Excel, PowerPoint)
Content Management Systems: WordPress, Shopify
Email Marketing: Klaviyo
Collaboration: Slack
Data Management: Airtable, Notion, Trello, ClickUp
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