Alyssa Marinel Manguiran

 Alyssa Marinel Ragudo Manguiran February 18, 1995 Block 2 Lot 24 Diamond St. Celina Homes 3 Bagumbong, Caloocan City - SKYPE: alyssamanguiran OBJECTIVE: Desired Position: Virtual Assistant To work in a prominent company that offers good opportunity for growth and to improve my skills and talents for career development. EDUCATIONAL BACKGROUND: TertiarySanta Isabel College - Taft Avenue, Manila Course: Bachelor of Science in Business Administration SecondaryBangkal High School 2007 - 2013 Makati City PrimaryBangkal Elementary School 2002 - 2007 Makati City SKILLS: Proficient in MS Office Suite and Google Docs. Proficient in internet research. Excellent command of the English language in both written and oral. Capable of troubleshooting advanced PC hardware, software and network issues. Willing to learn/work in a fast-paced environment. Ability to work productively with minimal supervision. EMPLOYMENT BACKGROUND: Black Card Books Home based Position: Executive Assistant / Event Assistant Date: January 7 - July 22, 2016 Tasks: Manage and sort out emails. Export and import files from Infusionsoft. Update and upload files in every upcoming events in PODIO. Create Itinerary for the client and process Visa if needed. Manage and schedule a meeting via Gotomeeting or Webinar and update client’s calendar and send invitation to the guest. Record a meeting and upload it in Box.com Create an Excel and PDF file for reports and event details. Create and update Sales reports via Googledoc. Create an Expense report for the client in PDF file. Keller Williams Real State Corp. Home based Position: Virtual Assistant & Appointment Settler Date: July 15, 2015 - December 18, 2015 Tasks: Manage and sort our emails. Create Itinerary for the client. Manage and schedule a meeting for potential client. Create a weekly report in PDF file. Answering client calls and emails for inquires and follow-up. Teleperformance SM Fairview Position: Retention Customer Specialist Date: March 3, 2015 - July 1, 2015 Tasks: Answering calls and emails from customer about the product they purchase. Process new order for customer. Track customer shipment via UPS and USPS. Sitel Philippines 22/F Wynsum Corporate Plaza F. Ortigas Jr. Ave. Ortigas Center, Pasig City 1600 Position:Technical Support Representative Level II - LG Date: April 1, 2014 – February 10, 2015 Tasks: Answering calls and emails from customer who purchase Smart Appliances. Helping clients to troubleshoot their appliances via Smart Diagnosis over the phone. Answering escalation calls from Level 1 agents. Golden Arches Development Corp. 17/Flr. Citibank Centre Building Position: Marketing Representative Date: February 7, 2013 – March 24, 2014 Tasks: Provide training for new hires. Update all employees about an upcoming product or promo. Create marketing strategy to have a higher sale. Create a monthly report for sales and quota. Party coordinator and host. REFERENCES: Keith Villesis Black Card Books - Executive Supervisor Home Based Contact Number: - John Eric Gutierrez Black Card Books – Customer Specialist Home Based Contact Number: - Jolly Flores SITEL Philippines - Supervisor Eton Cyberpod Ortigas Center, Pasig Contact Number: - I hereby certify that the above information is true and correct based on my knowledge and belief ______________________________ Alyssa Marinel R. Manguiran