Alyssa Mae Villante

I am Alyssa, and Customer satisfaction is my number one priority.

I specialize in delivering quality service. As a professional in the BPO sector for three years, I currently work from home doing customer support through phone, chat and email for various service accounts, such as answering customer questions, providing after-sales support, and doing basic technical troubleshooting of the product.

My skills in most areas are excellent under minimal supervision, and I can complete a project quickly and accurately. Excellent communication skills, critical thinking, creativity, and thriving under pressure are a few of my strong points. Maintain a high level of professionalism, patience, and efficiency to minimize dissatisfaction and increase customer loyalty.

I am an English speaker born and bred in the Philippines. There is a dedicated space in my home that is free of distractions and noise, as well as a laptop and a high-speed internet connection so that I can accomplish most of my tasks without being interrupted. As a professional, I take my work seriously. I am a good woman with a big heart. You can trust me with your business.

Skills:

• Customer Service
• Social Media Manager
• Data Entry
• Data Management
• Scheduling
• Graphic Designing
• Online/Web Researching
• 40 WPM with 98% accuracy

Applications, Tools, and Websites that I use:

• Google Docs
• Google Sheets
• Microsoft Word
• Microsoft Excel
• Canva
• Outlook
• Social Media Sites: Facebook | LinkedIn | Twitter | Instagram |

I appreciate you taking the time to read my profile. I look forward to talking to you about how we could be successful together.

Your Customer Service Expert,

ALYSSA MAE V.