Alyssa Louise T. Arroyo

ALYSSA LOUISE T. ARROYO --105 SAINT JOSEPH PHASE 2 TAMBO LIPA CITY EDUCATION BACHELOR OF CRUISELINE OPERATION IN HOTEL SERVICES LYCEUM OF THE PHILIPPINES UNIVERSITY BATANGAS- Batangas College of Arts & Science- ABOUT ME Customer service professional with great amount of experience in providing exceptional customer service. Knowledgeable in resolving inquiries and complaints. Proven ability to maintain a positive environment to customers and co workers and thrive for customer satisfaction WORK EXPERIENCE January 1, 2020 - March 15, 2021 cake Capture Head Admin handles inquiries and customer concerns thru social media platforms, phone and emails Process online orders Manages Social Media platforms March 25, 2021 - January 10, 2022 Metrobank Money Sorter EXPERTISE Persuasive speaking Skills Problem Solving Skills Sorting cash, Detecting counterfeit bills and couting the sales of clients. January 25, 2022 - January 25, 2023 Wilcon Depot Lipa Customer Service Staff Customer Serviice Oriented Knowledgabble in Retail and Hospitality Industry Front line person of the store Answering inquiries of the customer about the product and services Handling transactions and order cancellations Resolving complaints and ensuring a positive service experience and transaction WORK EXPERIENCE Feb 3, 2023 - December 30, 2023 Super MLD HOTEL & RESORT Front Desk Staff Greet and Welcome Guest Answers Inquiries and Resolves Complaints Performing check in and check out tasks Liaise with the housekeeping department Maintain updated records of booking and payments January 5, 2024 - Present New York, Usa Virtual Front Desk Greets and Welcome the patient Schedule appointments for the patients Coordinated with the billing team Update billing records Admin tasks REFERENCES Jann Erik Lopez Senior Bank Teller Phone: - Marjorie Belbes Receiving Supervisor Phone:-