Alyssa Legarde | Freelancer Resume

ALYSSA LEGARDE SUMMARY With 11 years of experience in customer and administrative support for companies in the US and Australia, I've successfully worked as an appointment setter, virtual assistant, social media manager, marketer, and community manager. Since transitioning to freelancing in 2021, I’ve embraced roles as a marketing coordinator, digital marketer, and influencer marketing specialist, highlighting my adaptability and wide-ranging expertise. I'm eager to bring my diverse skills, community-building experience, and proven track record to your team to help drive meaningful engagement and business growth. TECHNICAL SKILLS: Social Media Management: Competence in managing social media platforms, creating content, scheduling posts, engaging with followers, and analyzing performance metrics using social media management tools such as Meta Business Suite. Marketing: Experience in developing and implementing marketing strategies, conducting market research, creating marketing materials, and analyzing campaign performance. Digital Marketing: Familiarity with digital marketing tactics such as SEO, SEM, email marketing, and content marketing, along with proficiency in using digital marketing tools like Google Analytics, and Mailchimp. Virtual Assistance: Ability to provide administrative support remotely, including managing emails, data entry, and organizing documents using tools like Microsoft Office or Google Suite. Appointment setting: Proficiency in scheduling appointments efficiently, using calendar management tools, and coordinating schedules. Adaptability: Ability to quickly learn and adapt to new tools, technologies, and responsibilities, as demonstrated by transitioning from traditional customer support roles to freelancing and assuming new responsibilities as a marketing coordinator and digital marketer PROFESSIONAL EXPERIENCE SOCIAL MEDIA MANAGER & VA AT CLEAR COMPASS TECHNOLOGY NOVEMBER 2025 AUGUST 2025 ● ● ● ● ● Managed social media platforms and website, Linkedin and Figma Engaged with social media audiences and nurtured community interactions. Created content and developed strategies for content planning, scheduling, grid strategy, and plotting. Managed influencers and creators to align with brand campaigns. Performed administrative tasks, including tracking engagement, reporting, and analyzing metrics using Meta Business Suite, Metricool, and Google Workspace ● Lead Generarion on Linkedin ● Customer/Administrative Support using Dialpad to coordinate with clients VA/SOCIAL MEDIA, COMMUNITY MANAGER & MARKETING STRATEGIST AT SHUTTERED DREAMS PROJECT FEB 2025 - AUGUST 2025 ● ● ● ● ● Managed social media platforms including Instagram, Facebook, TikTok Engaged with social media audiences and nurtured community interactions. Created content and developed strategies for content planning, scheduling, grid strategy, and plotting. Managed influencers and creators to align with brand campaigns. Performed administrative tasks, including tracking engagement, reporting, and analyzing metrics using Meta Business Suite, Metricool, and Google Workspace, Trello VA/SOCIAL MEDIA MANAGER & MARKETING INFLUENCER AT TRU WELLNESS BEAUTY JULY 2024 - OCTOBER 2024 ● ● ● ● ● Managed social media platforms including Instagram, Facebook, TikTok, and Pinterest. Engaged with social media audiences and nurtured community interactions. Created content and developed strategies for content planning, scheduling, grid strategy, and plotting. Managed influencers and creators to align with brand campaigns. Performed administrative tasks, including tracking engagement, reporting, and analyzing metrics using Meta Business Suite, Metricool, and Google Workspace MARKETING COORDINATOR AT DESIGN2SELL JULY 2023 - JUNE 2024 ● Spearheaded overall marketing efforts encompassing social media management, website administration, and advertising via email campaigns and social media platforms. ● Delivered detailed weekly and monthly reports on marketing progress, strategy implementations, and performance metrics. ● Leveraged tools such as Canva, Microsoft Workspace, Outlook, Sharepoint, Hubspot, MailChimp, and Meta Business Suite to drive marketing initiatives and analyze results. ● Created e-designs and mood boards for the client’s Shoppable Store and Staged homes and properties ● Lead generation for the client’s target market of Realtors, Builders, and Investors ● Social Media Engagement and Website Customer Satisfaction Management ● Created and integrated SOPs for the newly implemented process and guidelines for the company SOCIAL MEDIA MANAGER, MARKETER, AND STRATEGIST | WEB DESIGNER AT SQUARESPACE at Twenty9Designs (a home staging company) JAN 2023 - JULY 2023 ● Directed social media campaigns, designed websites via Squarespace, managed social media profiles, conducted marketing analytics, and executed marketing strategies. ● Utilized tools such as Canva, Meta Business Suite, Google Workspace, and Squarespace to enhance social media presence, monitor analytics, and implement effective marketing strategies. SOCIAL MEDIA MANAGER | COPYWRITER | VIRTUAL ASSISTANT IMPERIUM MARKETING | FEB 2021 - JULY 2022 ● Managed social media platforms (Instagram, Facebook), created compelling graphics through Canva, and scheduled posts using HelloWoofy. ● Efficiently organized tasks using the Monday app, ensuring smooth operations and timely execution of deliverables. DATA ENTRY SUPPORT | ADMIN ASSISTANT NSL Aerospace | Dec 2021- Jun 2022 ● Provided meticulous data entry support, conducted comprehensive web research, and completed various administrative tasks within Google Workspace. ● Utilized tools such as Google Sheets, Google Workspace, Basecamp, and Loom to ensure accurate data entry and streamline administrative processes. VIRTUAL ASSISTANT | SOCIAL MEDIA MANAGER J. Denise Interiors | Dec 2021 - Mar 2022 ● Orchestrated email communications, conducted thorough research, and meticulously scheduled social media posts, ensuring consistent engagement and brand visibility. ● Successfully managed calendars, coordinated travel arrangements, and handled miscellaneous tasks, contributing to enhanced organizational efficiency. ADMIN ASSISTANT Chamberlain Property Advocates | Dec 2021 - Jan 2022 ● Efficiently managed email correspondence, meticulously organized Trello boards, and transcribed videos for social media, enhancing communication and content management. ● Proficiently managed calendars, facilitated Zoom meetings, and maintained documents using Thunderbird, Dropbox, Trello, Zoom, Gmail, Google Meet, MS Word, Excel, and Google Spreadsheet. APPOINTMENT SETTER | VIRTUAL ASSISTANT | LEAD GENERATION SPECIALIST Ellurian Global Support., | May 12 2021 - Dec 2021 ● Diligently managed appointment setting for a Texas-based real estate firm, effectively following up on prospects via phone and email to generate leads and drive business growth. ● Monitored and tracked progress using Vortex Dialer, KVCore Platform, Cloudtalk Phone, Gmail, Google Meet, and Spreadsheets, ensuring accountability and goal attainment. OPPORTUNITY LEADS AND HOME ADVISOR SPECIALIST Everise | Jan 29 2021 - May 6 2021 ● Proactively engaged as an outbound representative for Home Advisor powered by Angi in the U.S., guiding homeowners through the process of booking trusted local professionals for home improvement projects. ● Ensured prompt follow-up and accurate record-keeping using Microsoft Teams, Gmail, Avaya, and BETTI, resulting in increased customer satisfaction and retention. CUSTOMER SERVICE REPRESENTATIVE Stellar Philippines Inc., | Aug 6, 2018 - Nov 11 2020 ● Provided exceptional inbound reservations support for Jetstar Airways, managing local and international flight bookings and delivering back-office assistance for Jetstar Holidays. ● Achieved consistent results in meeting KPIs using Salesforce, Avaya, and Gmail, ensuring seamless customer experiences and high satisfaction levels. CUSTOMER SERVICE REPRESENTATIVE Acquire Asia Pacific | Feb - Jul 2017 ● Successfully handled outbound sales calls for telco and broadband customers, consistently meeting attendance, monthly sales targets, and schedule adherence benchmarks. ● Leveraged Salesforce, Avaya, and Gmail to maintain effective communication and customer relationship management, resulting in enhanced sales performance and customer engagement. CUSTOMER SERVICE REPRESENTATIVE Max Profit Solutions | Dec 2015 - Feb 2016 ● Provided proficient non-voice email support for online orders and inquiries, demonstrating high productivity and accuracy in order and shipment tracking. ● Utilized Gmail and Max Profit Digital Tracker to ensure efficient email management and order processing, contributing to improved customer satisfaction and retention. ESL TUTOR Engoo | Oct 2015 - Dec 2017 ● Conducted engaging ESL lessons focused on enhancing students' communication skills, particularly in business and current events topics. ● Leveraged Skype and Engoo Digital Manual to deliver effective and personalized lessons, resulting in improved student performance and satisfaction. CUSTOMER SERVICE REPRESENTATIVE Tech Mahindra | May 2015 - Aug 2015 ● Managed retail sales operations for Target US, handling order taking, shipment tracking, returns, and refunds, while consistently meeting attendance, quality assurance, and sales targets. ● Utilized Salesforce and Avaya Dialer to streamline customer interactions and enhance sales support processes, contributing to overall operational efficiency and customer satisfaction. LEADERSHIP EXPERIENCE Manila / Philippines Customer Experience Manager | Marketing Manager & Coordinator May 2015 - March 2024 ● Led teams to ensure excellent customer experiences and successful marketing strategies. ● Developed and put into action new customer service and marketing plans, boosting satisfaction and brand loyalty. ● Supported team growth through coaching and performance reviews, encouraging continuous improvement. ● Studied customer feedback and market trends to find ways to improve services and campaigns, increasing business success. ● Planned strategies and set goals with teams, achieving outstanding results and surpassing targets. ● Built strong relationships with partners and worked closely with other departments to improve processes and efficiency. EDUCATION & OTHER UNIVERSITY UE MANILA - LANGUAGES: English, Filipino OTHER EDUCATION: BSIT INTERESTS: ● In my spare time, I enjoy nature outings and exploring new places, especially through island hopping adventures. ● I have a passion for supporting local businesses and often seek out unique finds from nearby shops. ● Additionally, I'm committed to giving back through involvement in outreach programs for both humans and animals. ● Music and singing are important hobbies, and I actively participate in church ministry. ● I also enjoy reading self-improvement books and listening to podcasts. ● Staying physically healthy is a priority, and I make sure to incorporate regular workouts into my routine.