Alyssa Jane Arcena

ALYSSA JANE ARCENA Address: 68 Alapan 1-A, Imus, Cavite 4103 Phone: - Email:- OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EXPERIENCE Rocket Station | Virtual Assistant ● ● ● ● Real estate cold caller and appointment setter ○ Follow a script-driven call flow and handle questions and objections ○ Gauge seller motivation ○ Input data into a Podio (CRM) form Real estate admin assistant ○ Source leads and perform skip tracing ○ Complete property research and comparative market analysis (comparables) ○ Create basic spreadsheets using Google Sheets Basic social media admin ○ Set up accounts for Facebook, Twitter, Instagram, and LinkedIn ○ Create and post content with and without Hootsuite ○ Perform basic graphic design using Canva Property management customer service ○ Manage basic maintenance work orders ○ Address general inquiries and coordinate transactions via phone and email TaskUs | Customer Service Representative ● ● ● ● ● ● ● [ July 2020 - January 2021 ] Analyzed client’s complaints and questions, reflect abnormal incidents and offer resolutions through email from social media platform Resolved billing disputes, quality or quantity product issues regarding an order Processed payments, reimbursement and credit San Miguel Corporation | Quality Control Inspector ● ● [ February 2021 - January 2022 ] Handled outbound calls for the partnered merchants, customers and drivers with relation to an order issue Addressed time-sensitive issues such as payments, account questions, driver issues Processed payments, reimbursement and credit SHEIN Service Philippines Limited Corporation |Email Support ● [ January 2022 - June 2022] [ October 2019 - March 2020 ] Checked storage and area temperatures to maintain quality standards Inspected output samples using industry-appropriate methods such as comparing to standards, measuring dimensions before packaging Checked that that the production line and area adheres to good manufacturingpractices Monitored the use of equipment to ensure that it was safe and discard any that do not meet the requirements ● ● Collected retention sampling for laboratory purposes Conducted sensory analysis of products EDUCATION College/Vocational level [ 2015 - 2019 ] Cavite State University - Main Campus Bachelor of Science in Food Science and Technology Secondary level [ 2011 - 2015 ] Holy Child Jesus Montessori School of Dasmarinas Incorporated SKILLS ● ● ● ● ● ● ● ● ● Email and chat communication Online research Leads sourcing Skip tracing Seller lead management Cold calling and appointment setting Property market analysis Social media administration Basic property management administration TOOLS MS Word / Google Docs MS Excel / Google Sheets MS PowerPoint / Google Slides Google Drive Canva Facebook Instagram Twitter LinkedIn Podio CRM Salesforce Zendesk Shopify Slack MS Outlook Asana Loox Reviews 1 Poor 2 Fair 3 Good X X X X X X X X X X 4 Very Good X X X X X X X 5 Advanced