Alyssa Camille De Leon Pangilinan

Alyssa De Leon Pangilinan Customs Broker | Cabin Crew Public Speaker | Writer About me Skills & Competencies 4 years of experience in the aviation industry, recognized consistently for performance excellence and contributions to the success of the World's Best Airline. Strengths in customer service and public speaking, backed by training in cargo handling, logistics, tariff and customs laws and safety aviation protocols. Career History Five-star Customer Service International Cabin Crew (First and Business Class) Training and Mentoring Qatar Airways- Doha, Qatar April 2017- February 2021 Public Speaking Writing and Editing MS Office International Travel Familiarity Communication skills Interpersonal skills People Management Conflict Resolution First Aid/CPR Import/ Export, Logistics Emergency Procedures FB Ads Trained to exceed the expectations of premium class passengers on board. Continually displays exemplary levels of Customer Relationship Management, received compliments in each flight. Effective communication to passengers, flight deck and cabin crew. Supervising economy cabin in a narrow body aircraft. As an aviation safety officer, trained in conflict resolution tactics and safety &emergency procedures. Adopts tailored service recovery measures, implements de-escalation techniques turning a possible complaint into an actual compliment. Maintaining 5-star in-flight experience as a brand ambassador of the World's Best Airline awarded by Skytrax. Ability to adapt easily, cultural awareness, team player (working with more than 100 nationalities). Assisted VIPs (diplomats, Arabs ruling family, ambassadors) 100% product awareness, exemplary service attitude First Aid and CPR trained for medical emergencies Ensures the welfare and well-being of passengers on-board. Tourism Officer Clark Development Corporation | 2016 Researched and studied on topics that pertained to tour locations so that such information could be added to scripts. Worked closely with the management of Tourism Promotions Division to create new and lucrative tours. Trade Facilitation Officer Clark Development Corporation | 2017 Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify violations. Provided expert advice on Tariff and Customs laws, describing government requirements for transporting imported goods. Reviewed international and domestic invoices for import and export cargo shipments. Public Speaker Freelance Hosted educational and leadership seminars, pageants, university sports events and trainings. Mentored educators from different institutions regarding Mental health and personality development. International Speaker regarding International Trade practices Alyssa De Leon Pangilinan Achievements World Trade Organization Representative- Asia World Model United Nations Conference Bangkok, Thailand Best Speaker- Commitment to Excellence, Qatar Airways, Doha, Qatar Coach/Mentor for public speaking and personality development Most Outstanding Leadership Awardee Hosted different seminars, events and pageants Former Brand ambassador of Mimosa Leisure Estate @alyssa_cdp Trainings Safety, Ditching and Emergency Procedures Fire on-board Training Business, Economic and Stock Market Forecast for 2021 Leadership and Personality Development Training Copy writing, Proofreading Premium Service Excellence Program, Qatar Podcasting A Toast in the Clouds: Wine Training First Aid/CPR Safety Management System, Qatar Airways How to Manage Customer Feedback Aircraft Security Search, Qatar Airways Fatigue Risk Management System, QR Office and Information Security Awareness One World Introduction and Refresher,QR Art on a Plate, Qatar Airways Handling Bomb Threats My Education 2016 Customs Broker Licensure Examination Board passer, License no.9314 Professional Regulation Commission BS in Customs Administration Cum Laude Systems Plus College Foundation April 2016 President,-, Unified Customs Administration Society Executive Secretary, Council of Student Leaders Writer/ Editor, Official School Publication Most Outstanding Leadership Awardee Academic Excellence Awardee (maintaining academic scholarship for 4 years) Top Scorer, Test of English for International Communication (TOEIC)obtaining Advance Professional Proficiency in English Work with me Mobile number:- or- Email address:-Address: Mabalacat City, Pampanga