Alyssa Abenojar | Freelancer Resume

ALYSSA JEAN ABENOJAR-| - | Manila, Philippines PROFESSIONAL SUMMARY Results-driven Virtual Assistant with over 5 years of experience supporting executives, including UK-based clients, with calendar management, email triage, and project coordination. Proficient in tools such as Google Workspace, Slack, Notion, Salesforce, and AI tools like ChatGPT for workflow automation. Experienced in managing high-volume inboxes, consistently maintaining Inbox Zero across multiple executive accounts handling 200+ emails daily. Recognised for proactive communication, strong attention to detail, and efficient cross-time zone scheduling, including coordination within UK business hours. KEY SKILLS Executive Calendar Management | Email Triage (Inbox Zero) | CRM Management (Salesforce) | Google Workspace | Slack | Notion | Canva | ChatGPT/AI Automation | Data Entry | Meeting Minutes | Cross-Timezone Scheduling PROFESSIONAL EXPERIENCE FINANCIAL ANALYST GLOBAL PAYMENTS |- ● Email Management (Email Triage / Inbox Zero) - Managed high-volume inboxes by prioritising and organising emails, maintaining Inbox Zero across 3 accounts with 200+ daily messages. Responded to client and customer enquiries promptly, improving response rate within 24 hours to 100% ● Administrative Support - Organised documents and files using Google Drive, improving file retrieval time by 50%. Maintained accurate records and reports, ensuring 100% data accuracy. ● Amending Account Information via GMAS - Updated and amended customer account information via GMAS, ensuring 100% data accuracy and compliance with internal standards,. ● Processed account changes in GMAS efficiently, reducing data discrepancies and improving record reliability. ● Managed customer and account data using Salesforce, ensuring accurate and up-to-date records across all client profiles ● Updated and maintained CRM information in Salesforce, improving data accuracy and reducing record inconsistencies ● Onboarded new clients by verifying identity and account information, ensuring compliance with internal policies and regulatory standards ● Reviewed and double-checked account activity linked to Visa and Mastercard, identifying and flagging potential fraudulent transactions (thefts/suspicious activity) ● Managed and updated masterfile records, ensuring accurate and organised company data across systems STUDENT-TEACHER ASSISTANT (Christian Gain Academy | 2025) ● ● ● ● ● ● Assisted the teacher in preparing lesson materials, worksheets, and classroom activities Supported students during class by answering questions and guiding them through tasks Helped manage classroom behavior to maintain a positive and focused learning environment Checked and recorded student work, quizzes, and assignments with accuracy Monitored student progress and reported concerns or improvements to the teacher Provided one-on-one support to students who needed extra help SAFER ROAD RESCUE DISPATCHER | 2024 - 2025 ● ● ● ● ● Dispatched tow truck drivers and technicians using GPS/Maps Collecting accurate details (location,vehicle issue, urgency) to create service requests Coordinated with drivers and technicians using GPS/Map tools to ensure fast response times Monitored job progress and updated customers with ETA and service status Answering inbound calls from customers, needing roadside assistance CAFE SHOP - CALL OF COFFEE SOCIAL MEDIA MANAGER |- ● Managed and grew social media accounts on Facebook and TikTok, increasing engagement by [80%] over 3 months through consistent posting and audience interaction ● Created and edited short-form video content for TikTok, generating up to 1-3k views per video improving audience retention and watch time ● Developed and scheduled content calendars, maintaining a consistent posting schedule of 3 posts per week. ● Engaged with followers by responding to comments and messages, improving response rate to 70% and strengthening community engagement GRAPHIC ARTIST FREELANCER |- ● Designed engaging social media graphics, logos, and marketing materials, increasing client engagement by up to 40% ● Collaborated with clients to develop creative concepts aligned with brand identity, improving brand consistency across 100% of deliverables ● Maintained organized project files and assets, improving workflow efficiency by 20% TRANSCRIBER TASK CROWDSOURCING |- ● Transcribed Mandarin and English songs and audio recordings into accurate written text, achieving up to 98% accuracy rate ● Converted audio content into clear and organized transcripts, reducing client editing time by 30% ● Reviewed and proofread transcriptions for grammar, spelling, and context accuracy, ensuring 100% quality compliance ● Delivered transcriptions within strict deadlines, maintaining a 95% on-time submission rate ● Utilized transcription tools and software to enhance efficiency, reducing turnaround time by 25% ● Managed multiple audio files simultaneously, completing up to 3–5 hours of audio transcription per day HR - ASSISTANT CITIGLOBAL REALTY & DEVELOPMENT |- ● Processed employee records, contracts, and HR documents, maintaining 100% organized and up-to-date files ● Assisted in recruitment tasks such as screening resumes and scheduling interviews, reducing hiring turnaround time by 30% ● Coordinated onboarding requirements and documentation for new hires, improving onboarding efficiency by 40% ● Managed employee attendance, leave records, and timesheets, ensuring 98% accuracy in HR data tracking ● Responded to employee inquiries regarding HR policies and concerns, increasing response time efficiency by 35% TRAVEL AGENT WNS GLOBAL SERVICES | 2020 ● Assisted clients in planning and booking flights, hotels, and travel packages, increasing customer satisfaction by 40% ● Coordinated travel itineraries based on client preferences and budget, improving booking efficiency by 35% ● Managed reservations, cancellations, and rebookings, maintaining a 95% accuracy rate in travel arrangements ● Responded to customer inquiries and provided travel recommendations, reducing response time by 30% ● Negotiated with airlines and hotels to secure competitive rates, helping clients save up to 20% on travel costs SALES AGENT PRU LIFE UK | 2019 ● Promoted insurance and financial products of Pru Life UK, increasing client acquisition by 35% ● Educated clients on financial planning, protection, and investment options, improving client awareness and retention by 40% ● Generated and qualified leads through networking and referrals, achieving a 30% increase in monthly sales pipeline ● Assisted clients in selecting suitable insurance plans based on their needs and budget, resulting in a 90% client satisfaction rate EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN ENTREPRENEURSHIP POLYTECHNIC UNIVERSITY OF THE PHILIPPINES - BATCH 2022 CUMLAUDE REMOTE WORK READINESS Internet: Converge Fiber 100 Mbps | Backup: Smart 5G mobile hotspot Power Backup: APC UPS 1100VA (3-hour backup) Equipment: MacBook Air M4 16GB 512 GB SSD / Lenovo ThinkPad | Dual monitors | Noise-cancelling headset | HD webcam Workspace: [e.g., Dedicated home office | Quiet environment | Professional video-call background Availability: Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones LANGUAGES English: [Fluent / Proficient] Filipino: [Native / Fluent]