Alyshia Edwards

Alyshia Edwards 16427 Mossy Grove Drive Atascocita, Texas --Summary Resourceful Customer Service Representative  who consistently meets and exceeds productivity goals. Proven capacity to troubleshooting issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Education Letourneau University In progress Longview, Texas Enrolled August 2018   Summer Creek High School High School Diploma Houston, Texas Graduated May 2016   Employment History Upwork Call Center QA Remote, Oregon February 2015 – December 2018 Inbound calls Emails Chat  Account services  Technical support  Customer support  Goodwill Customer Service Humble, Texas August 2016 – November 2018 Customer care Answering phone calls Assisting customers Check out services  Sitel Customer service May 2017 – January 2019 Inbound calls  Sales  Chat  Email  Account services  Hobbies & Interests Reading  Drawing  Writing  Social media  Professional Skills Troubleshooting: Expert Professional Sales: Advanced Critical Thinker : Expert Conflict Resolution : Expert Languages English: Fluent References Request only