Alysa Guanao Parojinog

Executive Assistance & Virtual Support – 2+ years of experience providing executive support for international clients. Skilled in email and calendar management, appointment scheduling, document preparation, invoice management, and expense tracking. Proficient in handling customer service across email, chat, and social media, with strong complaint resolution and issue escalation skills. Also handled Social Media Management, Experienced in content creation, scheduling, and engagement across Instagram, Twitter, Facebook, YouTube, and LinkedIn. Proficient in executing ad campaigns, analyzing performance metrics, and creating marketing materials to support branding and community growth.

Workforce Scheduler & Real Time Analyst – 2+ years hands-on expertise in workforce scheduling, forecasting, and real-time analysis. Created optimized agent schedules, monitored adherence, and delivered daily/weekly/monthly workforce reports. Skilled in tracking KPIs such as AHT, service level, occupancy, and utilization.

Customer Service & Back-Office Operations – 3+ years of experience in customer support and back-office operations at Teleperformance. Handled inbound/outbound calls, email, and chat support while ensuring SLA compliance. Experienced in complaint handling, CRM/database management, and issue escalation.

Tools & Platforms – Proficient in Microsoft 365 (Word, Excel, Outlook, Teams), Google Workspace (Docs, Sheets, Calendar, Drive), Salesforce, Zendesk, Slack, Zoom, RingCentral, Clicksend, Canva, Wordpress, Shopify, Stripe, Sprinklr, Olark, Oracle, Avaya Cisco, Xero, Hubdoc, Zapier, Meta Suite, Chatbase, and workforce scheduling tools.