Alyce Ruiz

A ALYCE RUIZ Philadelphia, PA- WORK EXPERIENCE Mailroom Associate- Contracted through Goldman Sachs Exela Technologies - Manhattan, NY February 2019 to December 2019 • Performed various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.) • Operated mailing, copy or scanning equipment as well as shipping and receiving. • Indexed/Uploaded all mail into various excel spreadsheets, Unaddressed Mailing Solutions software system, Kofax and Adobe software. • Emailed Goldman Sachs mail recipients on a daily basis to ensure mail is properly Indexed. • Handled time-sensitive material like confidential, urgent packages/mail, trade confirmations, client personal and financial information. Computer Network Support Specialist Catholic Guardian Services - Bronx, NY November 2017 to November 2019 • Performed routine software and system updates, installed new hardware when needed. • Answered technical inquiries of company employees who are experiencing problems with their PC. • Improved system performance by identifying problems and recommending any changes. • Documented each contact in the Helpdesk tracking system quickly and accurately. Overnight Security Supervisor Allied Universal Security Services - Philadelphia, PA January 2017 to October 2017 • Served as first line of contact for officers and Console Operators; trained new operators • Prepared reports with data and statistics for upper level management • Organized data into files and departments for easy access and organization • Monitored and logged all system backups to minimize the risk of any lost data recorded by the systems Community Engagement Program Manager Giant steps Leadership Academy - Philadelphia, PA September 2013 to December 2015 • Utilized JavaScript, HTML, Flash and CSS to create/maintain company web site • Accountable for long-term and day-to-day maintenance and technical support of site including suggestion solutions and analyzing requirements to meet user needs • Primarily recruited to help with the help desk; installed software and hardware • Offered computer support to 10-15 users; helped with migration from PC to Mac environment Data Entry Clerk/Tax Preparer Famoso Tax Services - Philadelphia, PA January 2012 to January 2015 • Entered data into designated DRAKE database and government forms • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic data entry or procedures; managed tax provision and tax compliance process • Designed marketing materials (print and digital) for Tax office and assisted with other projects involving web design and maintenance EDUCATION Associates of Computer and Electronics Engineering Technology in Computer and Electronics Engineering Technology ITT Technical Institute - Philadelphia, PA 2013 to 2015 Bachelor of Arts in Sociology in Sociology/Psychology Keuka College - Keuka Park, NY 2007 to 2011 SKILLS • database (3 years) • Flash (2 years) • HTML (2 years) • JavaScript (2 years) • Mac (2 years) • Desktop Support • Help Desk CERTIFICATIONS AND LICENSES Driver's License ASSESSMENTS Customer Focus & Orientation — Proficient December 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 9f91b51d687c6bb32e7a380af0732d59eed53dc074545cb7 Night Auditor (Hotel) — Expert November 2019 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: https://share.indeedassessments.com/share_to_profile/ 9e3de724d2de3510c6753f8dd6aaed17eed53dc074545cb7 Technical Support — Completed November 2019 Performing software, hardware, and network operations. Full results: https://share.indeedassessments.com/share_to_profile/ 3d330ce1bbb2bb66eae5ca38ccf96a1ceed53dc074545cb7 Data Entry — Highly Proficient August 2019 Entering data quickly and accurately. Full results: https://share.indeedassessments.com/share_to_profile/ 38145e0350c7bf3c3f492036df034568eed53dc074545cb7 Reliability — Highly Proficient April 2019 Measures a candidate's tendency to be dependable and come to work. Full results: https://share.indeedassessments.com/share_to_profile/ 593c97e89030eace534b6abb-ceed53dc074545cb7 Customer Focus & Orientation — Familiar April 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 5f9a3e0e3e3ea812b523f020a84e6671eed53dc074545cb7 Problem Solving — Familiar April 2019 Analyzing relevant information when solving problems. Full results: https://share.indeedassessments.com/share_to_profile/ 837f7d88fa02ea7efdc379cea7b1756eeed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. ADDITIONAL INFORMATION Technical Skills Programming languages: Visual C++, C++, JavaScript, HTML Software Applications: Microsoft Suite (Excel, Word, Access, Power Point), Adobe, Macromedia Flash Database Management: Database SQL command, MySQL Operating Systems: Windows 2000/ME/XP, Mac OS X