Alyanna Louise Llarinas

ALYANNA LOUISE LLARINAS CSR - FRAUD ANALYST PROFILE CONTACT--31 Pangasinan St. Bago Bantay Quezon City EDUCATION SY 2015 – 2016 (1st Semester) COLEGIO DE SAN LORENZO BS Education Major in SpED SY 2015 - 2016 (2nd Semester) ACCESS COMPUTER COLLEGE Hotel Restaurant Services SKILLS Organization Skills Ability to work independently or as part of a team Teamwork Time Management Leadership skills and ability to motivate Effective Communication Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company. Dedicated and enthusiastic customer service representative with 5 years and 4 months of experience in delivering exceptional support and enhancing customer satisfaction. Seeking to leverage strong communication skills and problem-solving abilities to contribute to a dynamic team, ensuring a positive customer experience and fostering long-term relationships. WORK EXPERIENCE Fusion Cooperative Sept 2018- May 2019 Burger King Cashier/Service Crew Kiosk Adventures Inc. July 2019-January 2020 Sales Promodiser / Printing Kiosk Globalstrategic Business Process Solutions Inc., Feb 2020- August 2023 (Property Management Account) August 2023 - Sept 2023 (Project based Property Management Account) Back Office Associate/Client Support Specialist Acquire Asia Pacific Inc., Critical Thinking Sept 2023 - Feb 2024 LANGUAGES English Filipino Customer Contact Associate Ticketing/Booking (Events,Concerts,Theatre Arts) IntouchCX Philippines Feb 2024 - Nov 2024 Home Listing Accommodation Support Ambassador Telus Digital Philippines Oct 2024 -August 2025 Online Food delivery Account Fraud Analyst / CSR II