Alyanna B. Maligalig

Alyanna B. Maligalig - Santa Rosa City, Laguna, Philippines - www.linkedin.com/in/alyanna-maligalig-452b90367 Experienced professional with a background in customer service, collections, administrative support, and virtual assistance. Skilled in handling customer inquiries, resolving issues, managing field operations, and providing remote support. Adaptable and detail-oriented with strong communication and organizational abilities. Work Experiences 2023 - 2025 Field Administrative Assistant Nina’s Artwork Enterprise Assist with daily job site paperwork and documentation. Maintain project files, reports, and timekeeping records. Coordinate schedules, meetings, and site visits. Communicate with crew members, vendors, and supervisors. Track materials, equipment, or deliveries. Help enforce safety and compliance procedures. Provide general office support on-site (filing, printing, data entry) 2021 - 2023 Auto Loan - Account Resolution Specialist Wells Fargo LLC Contact customers about missed payments by phone, email, or mail.. Work with customers to set up payment plans. Keep accurate records of all communications and actions. Recommend next steps for seriously overdue accounts (like repossession or charge-off). Follow all laws and company policies when collecting payments. Meet monthly collection goals and performance targets. 2021 Virtual Assistant Cleaning Company Schedule and coordinate cleaning appointments. Communicate with customers via phone, email, or chat. Support cleaning staff with scheduling, location info, and updates. Handle customer inquiries, complaints, or service requests. Keep records up to date in scheduling or CRM software. Assist with billing, payments, or reporting as needed. 2018 - 2021 Credit Card Collections Specialist Capital One Call customers with past-due credit card accounts. Set up payment plans or help customers make payments. Keep detailed records of each conversation. Assisting in accessing online application. Follow all company rules and collection laws. Report accounts that need further action. Meet daily and monthly collection goals. Alyanna B. Maligalig - Santa Rosa City, Laguna, Philippines - www.linkedin.com/in/alyanna-maligalig-452b90367 Experienced professional with a background in customer service, collections, administrative support, and virtual assistance. Skilled in handling customer inquiries, resolving issues, managing field operations, and providing remote support. Adaptable and detail-oriented with strong communication and organizational abilities. Work Experiences 2015 - 2018 Customer Service Representative Amazon.com - TeleTech Respond to customer inquiries via phone, chat, and email. Assist with order tracking, returns, refunds, and account issues. Resolve customer complaints efficiently and empathetically. Maintain a high level of professionalism and customer satisfaction. Document and update customer records based on interactions. Work closely with other departments to address customer needs. Follow Amazon’s guidelines, policies, and procedures. Intern Trainer Amazon.com - TeleTech Assist in delivering training programs for new customer service representatives. Support the onboarding process by guiding new hires through systems, policies, and procedures. Monitor trainee progress and provide feedback to improve performance. Facilitate role-playing and scenario-based learning activities. Collaborate with senior trainers and managers to update training materials. Address trainee questions and support knowledge retention. Track training completion and report on trainee performance. Intern Quality Assurance Specialist Amazon.com - TeleTech Monitor and evaluate customer service calls, chats, and emails for quality, accuracy, and compliance. Assist in identifying trends, strengths, and areas for improvement in representative performance. Provide feedback and reports to trainers, supervisors, and customer service agents. Help develop and update QA scorecards, guidelines, and training materials. Participate in calibration sessions to ensure consistent evaluation standards. Support process improvement initiatives based on QA findings. Maintain accurate records of quality assessments. Alyanna B. Maligalig - Santa Rosa City, Laguna, Philippines - www.linkedin.com/in/alyanna-maligalig-452b90367 Experienced professional with a background in customer service, collections, administrative support, and virtual assistance. Skilled in handling customer inquiries, resolving issues, managing field operations, and providing remote support. Adaptable and detail-oriented with strong communication and organizational abilities. Work Experiences 2015 - 2018 Customer Service Representative II Amazon.com - TeleTech Manage escalated customer issues that frontline agents are unable to resolve. Investigate and resolve complex problems related to orders, accounts, payments, or service failures. Communicate with customers professionally and empathetically via phone, chat, or email. Coordinate with internal departments (logistics, operations, tech support, etc.) to resolve issues. Maintain detailed records of customer interactions and resolutions. Identify root causes of frequent escalations and suggest improvements. Ensure adherence to Amazon’s policies and customer service standards. 2012 Directory Assistance Representative Kgb Phils. Answer inbound directory assistance calls promptly and professionally. Provide phone numbers, addresses, and related information for requested businesses, government offices, or individuals. Use computer-based directories and search tools efficiently to locate accurate information. Handle high call volumes while maintaining accuracy and quality. Assist callers with additional information such as business hours or directions if available. Escalate complex or unresolved inquiries to the appropriate team or supervisor. Maintain customer service standards and comply with data privacy policies. Alyanna B. Maligalig - Santa Rosa City, Laguna, Philippines - www.linkedin.com/in/alyanna-maligalig-452b90367 Experienced professional with a background in customer service, collections, administrative support, and virtual assistance. Skilled in handling customer inquiries, resolving issues, managing field operations, and providing remote support. Adaptable and detail-oriented with strong communication and organizational abilities. Education 2005 - 2009 Bachelor of Science in Nursing Skills Excellent Communication Problem Solver Multitasker Organize Detail Oriented Tech Savvy Fast learner Reliable Can work with minimal supervision Interpersonal Analytical Thinker Can work under pressure Adaptable Team Player Time Management Software Microsoft Office 365 Amazon CSC Google Apps DuckDuckGo.com Webcrawler.com Ring Central Canva Capcut Certification 2023 Certified Virtual Assistant VA Training Philippines Trello Conversionly Amazon CSC Microsoft Teams Zoom Slack