RESUME SUMMARY
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Management: 2+ years of experience supporting executives and
managing administrative departments
Leadership: Trained and assisted administrative staff over a 2-year
period to aid firm expansion
Customer Service: 7+ years of experience in customer service.
Graphic Design: 5+ years of experience in graphic design.
Microsoft Office: Proven experience Microsoft office apps.
ALWYN B. GARSULA
SKILLS
EXPERIENCE
REMOTE ADMINISTRATIVE STAFF
Iconicmind, Washington, DC / July 2016 – March 2019
Communication
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Act as a direct person of contact and assistant to the company president
Organization
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Keep accurate time records of onsite technician and workers and process their
Active Listening
payroll and client billing.
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Microsoft Office Apps
Time Management
Attention to Detail
Multi-tasking
billing.
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Adobe Creative Suite
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Google Analytics
freepbx and phone activation, for new staff members and new client employees.
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Asterisk Free PBX
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Responsible for QA on websites for errors, bugs, responsiveness, mobile
compatibility every time developers implement changes or add new functionalities.
Provide feedback for any issues or improvements that can be implemented.
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Run company’s and client’s website SEO tasks, maintain and update website content
and communicate with web developers on major website updates, track and
generate SEO reports and recommendations.
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Manage company’s social media accounts and listings.
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Responsible for graphic design for company’s and client’s web and print materials.
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Run daily SLA’s on company’s and client’s servers to identify and insure errors and
problems are reported through a ticketing system for server manager to act on
Windows Active Directory
Bomgar Representative
Answering client calls, assist clients via Bomgar representative queue, perform
software and hardware troubleshooting.
Office 365 Administration
Microsoft Visio
Set-up and manage email account, manage Office 365 apps subscriptions and
installations, manage company and client’s active directory account, set-up asterisk
Wordpress SEO
MozPro
Create and document company processes, maintain client records including network
related information.
Customer Service
Graphic Design
Keep accurate records of company purchases, including goods sold to clients for
depending on severity.
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Train and provide assistance to new staff members.
EDUCATION
GRAPHIC DESIGNER
Freelance, Dumaguete City / January 2012 – Present
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BACHELOR OF
SCIENCE IN BIOLOGY
Negros Oriental
State University
Presidential
Academic Award
2010
Dean’s List Award-
Recipient DOST-SEI
RA 7687 Scholarship
Grant-
Render services to multiple international and local clients such as brand
development, logo and business card design, web banners, brochures,
infographic, flyers, vectors, book covers, posters, product mockup, and
other photo editing tasks.
GRAPHIC DESIGNER/ILLUSTRATOR
123RF® through Imagehit Limited, Hong Kong / Sept 2014 – January 2015
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Design and create vector graphics for a royalty-free digital media library.
TRADE AND INDUSTRY REPRESENTATIVE
Virgin Australia, Sitel Philippines, Quezon City / 2014 -August 2015
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Provide quality assistance to all travel agent enquiries and requests
including corporate, wholesaler, codeshare or interline bookings.
HIGH SCHOOL DIPLOMA
Mabinay National High
School, Mabinay Negros
Oriental-
GUEST CONTACT CENTER AGENT REPRESENTATIVE
Virgin Australia, Sitel Philippines, Quezon City / October 2012 - 2014
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Provide quality customer service on every call.
Answer customer inquiries and process request in a professional manner.
Provide professional assistance to potential and existing guests.
ADDITIONAL SKILLS
Photography
Video Editing
CUSTOMER RETENTIONS OFFICER
Virgin Mobile Australia. Sitel Philippines. Quezon City / May 2012 - Sept 2012
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Provide excellent customer care for churning customers.
Resolve customer issues i.e. network problems. billing issues. Etc, offer
options to prevent them from leaving the company.
Entice customers to renew their existing contracts by offering new products
and services.
CUSTOMER SERVICE REPRESENTATIVE
Virgin Mobile Australia. Sitel Philippines. Quezon City / Aug 2011 - May 2012
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Provide excellent customer service to mobile phone subscribers
Answer billing inquiries. process payments. reconnects service. etc
CUSTOMER SERVICE REPRESENTATIVE
Tracfone Wireless. Qualfon, Dumaguete City / October 2010 - May 2011
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Provide quality customer service for prepaid subscribers.
Process top-ups. resolve network issues with standard troubleshooting
procedures and tools.
